Clients can continue using Talkspace through a self-pay subscription or plan after their health insurance or employee benefits end. To continue with Talkspace, follow the steps below to add a self-pay service to your existing account.
| Web |
|---|
- Log into your account on www.talkspace.com.
- Click on your nickname located on the top-left corner of the screen.
- From the dropdown, click on Update my coverage (same option is available if you click on View payment and plan).
- When asked how you would like to pay, select I’ll pay out of pocket.
| Mobile App |
|---|
- Log into your Talkspace app.
- Click the gear wheel (
) at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in the chatroom, click on the green arrow (
- Now on the Settings page, click on Update my coverage (same option is available if you click on View payment and plan).
- When asked how you would like to pay, select I’ll pay out of pocket.
Please note: In a limited number of cases, your existing provider may not be available to provide service due to conflict of interest with the health plan, etc.