I’m having trouble logging into my Talkspace Go app, what should I do?

Ensure you’re logging into the correct platform.

At Talkspace, we offer two distinct platforms—Talkspace and Talkspace Go—each designed to meet different mental wellbeing needs.

Talkspace Go is a self-guided app that allows you to practice mental wellbeing through various workshops, classes, reflection prompts and more. To access this app, please ensure to download and log in through the Talkspace Go App, available on the Apple App Store and Google Play Store.

If you are working with or considering working directly with a therapist or prescriber on Talkspace, please refer to this article for assistance with signing into your account: I’m having trouble logging into my Talkspace account. What should I do?


Reset Your Password.

Reset your password by clicking here and entering the email address linked to your Talkspace Go account. The reset link emailed to you will only be active for 60-minutes.

If you're not seeing the password reset email in your inbox, check your spam and promotions folder for the email subject: Reset your Talkspace password and make sure you do not have emails sent from team@talkspace.com blocked.

If your Talkspace account is linked to your work email, your employer might have email filters in effect that could block our emails. Please contact your organization directly for assistance. Once you regain access to your account, you can update your email address to a personal email.

Was this article helpful?
Have more questions? Submit a request