If you no longer need your Talkspace Go subscription, see below for options regarding your account.
Cancelling Talkspace Go Subscription
It's completely okay if you want to cancel your Talkspace Go subscription. Here's the good news: None of your answers to the self-guided sessions will be lost, and you are able to resubscribe at any time.
To cancel your subscription, you must cancel from wherever you purchased it:
From Apple store- Check out the cancellation process here.
From Google Play store- Follow the steps in this guide.
If you've successfully cancelled, beneath your Talkspace Go subscription in either the Apple Settings or the Google Play app, you should see a gray print indicating either "expires on" or "cancels on" respectively.
Deleting Talkspace Go Account
You have the option to permanently delete your account, ensuring that no one can access it. It's important to note that deleting your account does not cancel your subscription. Subscriptions are ties to your Apple/Google Play ID, and neither platform enables app developers (like Talkspace Go) to cancel subscriptions on behalf of users. To prevent future billing, please follow the steps outlined above to cancel your subscription.
To delete your account:
- Open the Talkspace Go App.
- Navigate to the More page at the bottom of the screen.
- Under Account, tap Profile.
- Tap Delete account.
Refund Process
The refund process varies depending on where you purchased your Talkspace Go Subscription.
From Apple store- Due to security reasons, Apple blocks developers (like Talkspace) from accessing your Apple account. Please contact Apple Support for assistance with obtaining a refund.
From Google Play store- Please email help@getlasting.com with a copy of your purchase receipt or Google Play Order Number (begins with GPA). Our support team will review your request for a refund, provided that the request is received within 90-days of the charge’s posting date to your bank or credit card statement.