If you're a member with a Talkspace subscription who is paying out of pocket, you have the flexibility to update your subscription plan whenever you need. Whether you want to upgrade or downgrade your plan, or change your billing frequency, you can do so directly from your account.
When you make changes to your subscription, keep in mind:
- Any changes made will take effect immediately.
- Upgrading: If you are upgrading your subscription, your payment method on file will be charged the difference between the updated and previous subscription.
-
Downgrading: If you are downgrading your subscription, any resulting credit will automatically apply to your next subscription renewal.
- If downgrading from a subscription with live session credits, any remaining sessions will be transferred into a credit that will automatically apply to your next subscription renewal.
To make changes to your subscription:
| Web |
|---|
- Log into your account on www.talkspace.com.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Payment and plan.
- Locate the plan you want to change and click on Change plan.
- Select your new plan details from the available options and click Continue.
- Review your new plan and click Confirm plan change.
- Enter your payment details and click Complete purchase.
| Mobile App |
|---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
-
Click the gear wheel (
) at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in the chatroom, click on the green arrow (
- Now on the Settings page, click on View Payment and plan.
- On the Payment and plan page, click on Change Plan.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
- Select your new plan details from the available options and click Continue.
- Review your new plan and click Confirm plan change.
- Enter your payment details and click Complete purchase.