At Talkspace, privacy and safety are our #1 priority. We deploy a variety of techniques to ensure that you and your personal information are always kept safe and confidential.
Talkspace provides services similar to those a client would receive when going in-person to a therapist’s office. Our technology is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We conduct annual assessments to ensure we are compliant with current HIPAA and related health care standards. All data on our servers, as well as all communication that happens between our software and the servers, is encrypted.
Talkspace will not share or disclose your personal information to anyone, including your organization and other 3rd parties if you sign up through them. However, we do require every member to submit emergency contact information, which is only utilized according to safety and reporting mandates.
We do not ever sell nor share protected health information (PHI), which includes medical history, diagnoses, transcripts, and any other documentation held in medical records, to anyone. Talkspace has defined transcripts of client/provider interactions as psychotherapy notes.
HIPAA protects psychotherapy notes, and no administrative body at Talkspace has the ability to release room transcripts. Talkspace has not released transcripts in response to requests by subpoena or court order. The ability to access or copy transcripts identifying any patient is limited to the client or the provider.
For more details, read our Privacy Policy.