How can I change my subscription?

When you make changes to your Talkspace subscription, keep in mind:

  • Any changes made will take effect immediately.
    • If you are updating your billing cycle (i.e. from monthly billing to quarterly billing), your new subscription period will begin immediately.
  • Upgrading: If you are upgrading your subscription, you'll be charged the difference between the updated and previous subscription.
  • Downgrading: If you are downgrading your subscription, any resulting credit will automatically apply to your next subscription renewal.
    • If downgrading from a subscription with live session credits, any remaining sessions will be transferred into a credit that will automatically apply to your next subscription renewal.

To make changes to your subscription:

Through the Web
  1. Log into your account on www.talkspace.com.
  2. Click on your username located on the top left corner of the screen.
  3. Under Account, select Payment and plan.
  4. On the Payment and plan page, click on Change Plan.
    • On this page, you can also:
      • Change provider
      • Pause therapy
      • Stop subscription renewal
  5. Select the plan you’d like to switch to and click Continue.
  6. Review your new plan and click Confirm plan change.
  7. Enter your payment details and click Complete purchase.
Through the iOS App
  1. Log into your Talkspace iOS app.
  2. Click the gear wheel (gear_wheel.jpg) at the top-right corner of the page.
    • If you’re currently in your chatroom, you'll need to click the green arrow (green_arrow.jpg) at the top-left to return to the Rooms page and locate the gear wheel.
  3. Now on the Settings page, scroll down and click Payment and plan.
    • If you have multiple subscriptions, you'll be prompted to select one to edit.
  4.  On the Payment and plan page, click on Change Plan.
    • On this page, you can also:
    • Change provider
    • Pause therapy
    • Stop subscription renewal
  5.  Select the plan you’d like to switch to and click Continue.
  6. Review your new plan and click Confirm plan change.
  7. Enter your payment details and click Complete purchase.

When this feature becomes available on Android devices, this page will be updated. If you don't have an iOS device, you'll need to log into the web version of the Talkspace site to make changes to your account.

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