How do I change or add an additional subscription?

Talkspace gives you the flexibility to make updates to your account when you need to. Whether it's changing your subscription, updating your billing frequency, or adding additional services, you're able to do so from within your account.

How do I change my therapy subscription?

When you make changes to your Talkspace subscription, keep in mind:

  • Any changes made will take effect immediately.
    • If you are updating your billing frequency (i.e., from monthly billing to quarterly billing), your new subscription period will begin immediately and you'll be charged accordingly. 
  • Upgrading: If you are upgrading your subscription, your payment method on file will be charged the difference between the updated and previous subscription.
  • Downgrading: If you are downgrading your subscription, any resulting credit will automatically apply to your next subscription renewal.
    • If downgrading from a subscription with live session credits, any remaining sessions will be transferred into a credit that will automatically apply to your next subscription renewal.

To make changes to your subscription:

Web Mobile App
Web
  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located on the top-left corner of the screen.
  3. Under Account, select Payment and plan.
  4. On the Payment and plan page, click on Change Plan.
    • For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.  
    • On this page, you can also:
      • Change provider
      • Pause therapy
      • Stop subscription renewal
  5. Select your new plan details from the available options and click Continue.
  6. Review your new plan and click Confirm plan change.
  7. Enter your payment details and click Complete purchase.
How can I subscribe to additional services (i.e., individual therapy, couples therapy, psychiatry)?
You can add couples therapy, individual therapy, or psychiatry to your existing account by following the same steps within your account settings regardless of your current subscription plan.
Web Mobile App
Web
  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located on the top-left corner of the screen.
  3. Under Account, click on Check my coverage.
  4. When asked What type of service are you looking for?, select the type of service you are interested in adding.
    • Online Therapy (Individual Therapy)
    • Psychiatry 
    • Couples Therapy 
    • Teen Therapy
  5. Complete the rest of the survey to be matched with a provider and begin services.

Related Article

How do I apply benefits to my existing Talkspace account?

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