How can I update my payment information?

You can update your payment information by following the steps below:

Through the web: 

  • Log in through our website directly at www.talkspace.com using a web browser
  • Find your username located on the top left corner of the screen
  • Click on it and scroll down to “Account details”
  • On the bottom of the  “Account details” page you will see a “Payment” section. Click on the green “Update” button
  • From here you will be taken to a screen where you can update your payment information 
  • When you’re finished, press “Save” 

Through the iOS app: 

  • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
    • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
  • From here you’ll be taken to the “Settings” page
  • Then tap on “Account details” 
  • At the bottom of the “Account details” screen you should see your payment details. Then click the green “update” button to the right of your card information
  • You will then be taken to a page where you can update your payment details
  • Make sure to press “save” when you’re finished!  

Note:  We will update this page, when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

Was this article helpful?
Have more questions? Submit a request

Articles in this section