For security reasons, we ask that clients maintain payment information on file with their account through their account settings.
To update your payment information:
| Web |
|---|
- Log into your account at www.talkspace.com.
- Click on your nickname located on the top-left corner of the screen.
- From the dropdown, select View payment and plan.
- Within the Payment section, click on the green Update or Add card button.
- From there, you'll be taken to a screen where you can update your payment information and any information associated with your Link account.
- When you’re finished, press Save.
| Mobile App |
|---|
- Log into your Talkspace app.
- Click on the gear icon (
) located at the top-right corner of the page.
- If you’re in your chatroom, click on the green arrow (
or 
) at the top-left to return to the Rooms page and locate the gear icon.
- If you’re in your chatroom, click on the green arrow (
- Now on the Settings page, click on Payment and plan.
- Within the Payment section, click on the green Update or Add card button.
- From there, you'll be taken to a screen where you can update your payment information and any information associated with your Link account.
- When you’re finished, press Save.
Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. If you opt in to "Save your info for secure 1-click checkout," your payment information is saved on Link, which is a certified PCI Level 1 Service Provider. Talkspace does not store any personal financial information.