How can I update my payment information?

To update your payment information:

Through the Web
  1. Log in through our website directly at
  2. Find your username located in the top left corner of the screen.
  3. Click on it and scroll down to Account Details.
  4. At the bottom of the Account Details page, you'll see a Payment section.
    • Click on the green Update button.
  5. From here you'll be taken to a screen where you can update your payment information.
  6. When you’re finished, press Save.
Through the iOS App
  1. Log into your Talkspace iOS app and click on the gear icon (gear_wheel.jpg) located at the top right corner of the page.
    • If you’re in your chatroom, click on the green arrow (green_arrow.jpg) at the top left to return to the Rooms page and locate the gear icon.
  2. From here you’ll be taken to the Settings page.
  3. Then tap on Account Details
  4. At the bottom of the Account Details screen, you should see your Payment details.
    • Click on the green Update button to the right of your card information.
  5. You will then be taken to a page where you can update your payment details.
  6. Make sure to press Save when you’re finished.

When this feature becomes available on Android devices, this page will be updated. If you don't have an iOS device, you'll need to log into the web version of the Talkspace site to make changes to your account.

Was this article helpful?
Have more questions? Submit a request