How can I update my payment information?

To update your payment information:

Through the Web
  1. Log in through our website directly at www.talkspace.com.
  2. Click on your username located on the top left corner of the screen.
  3. Under Account, select Payment and plan.
  4. On top of the Payment and plan page, you will see a Payment section
    • Click on the green Update or Add card button.
  5. From here you'll be taken to a screen where you can update your payment information and any information associated with your Link account.
  6. When you’re finished, press Save.
Through the iOS App
  1. Log into your Talkspace iOS app and click on the gear icon (gear_wheel.jpg) located at the top right corner of the page.
    • If you’re in your chatroom, click on the green arrow (green_arrow.jpg) at the top left to return to the Rooms page and locate the gear icon.
  2. Now on the Settings page, scroll down and click Payment and plan.
  3. On top of the Payment and plan page, you should see a Payment section
    • Click on the green Update or Add card button.
  4. You will then be taken to a page where you can update your payment details and and any information associated with your Link account.
  5. Make sure to press Save when you’re finished.

When this feature becomes available on Android devices, this page will be updated. If you don't have an iOS device, you'll need to log into the web version of the Talkspace site to make changes to your account.

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