How do I pause/freeze/hold my subscription?

You can place your Talkspace subscription on a 7-day hold at any time by following the steps below. 

Through the web: 

  • Log in through our website directly at www.talkspace.com using a web browser
  • Find your username located on the top left corner of the screen
  • Click on it and scroll down to “Manage subscription”
  • From here you will be taken to a screen where you can do the following
    • Change your therapist
    • Pause therapy
    • Change plans
  • Click on “Pause therapy” 
  • You will then be taken to a page where you can set yourself on hold for 7 days
    • If you need to restart your therapy before the 7-days are up you can do so by following the same steps! 

Through the iOS app:

  • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
    • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
  • From here you’ll be taken to the “Settings” page
  • Tap on “Manage subscription” 
    • If you have multiple subscriptions you will be directed to choose one
  • You’ll then be taken to a screen where you can manage your current subscription, from here you can:
    • Change your therapist
    • Pause therapy
    • Change plan 
  • Tap on “Pause therapy” 
  • You will then be taken to a page where you can set yourself on hold for 7 days
    • If you need to restart your therapy before the 7-days are up you can do so by following the same steps! 

Note: We will update this page when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

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