Clients can pause their Talkspace subscription for a 7-day period, at any time. We recommend temporarily pausing your subscription if you will not be able to use our services for a short period of time or if your provider is going on vacation.
Please note, if you receive our services through your employee or medical plan benefits, your plan is not impacted by pausing since you may have limited authorization windows or are only charged for sessions you authorized within your room.
If you have a self-paying therapy subscription, your billing date will extend by the number of days your subscription is paused—that way, you won't lose time with your provider and won’t be paying for any unused time.
Keep in mind that this pause will end automatically, so it's a good idea to set a reminder for yourself to check back in if you need to extend.
Follow the steps below to place your subscription on a 7-day hold:
| Web |
|---|
- Log into your account at www.talkspace.com.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Payment and plan.
- Locate the plan you want to put on hold and click Pause therapy.
- Review the pause and resume dates, then click Pause therapy to complete the process.
Ending Your Pause Early | If you'd like to restart your paused subscription early, follow steps 1-3 above and click the Resume therapy button on the Payment and plan page.
| Mobile App |
|---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
-
Click on the gear wheel (
) at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in the chatroom, click on the green arrow (
- Now on the Settings page, scroll down and click Payment and plan.
-
On the Payment and plan page, click on Pause therapy.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
- You'll then be taken to a page where you can set yourself on hold for 7 days.
Ending Your Pause Early | If you'd like to restart your paused subscription early, follow steps 1-3 above and click the Resume therapy button on the Payment and plan page.