How do I cancel my account?

You can cancel your account at any time through your Talkspace settings.

For the web:

1. Just log into our website directly at www.talkspace.com using a web browser
2. Click on your username in the upper right hand corner above your chat room. A new menu will appear. Go to "My Account"
3. On the My Account page find the Rooms section
4. There you will see the option to "Stop Subscription Renewal" which will guide you through a couple of quick steps to submit your request

For iOS / Android:

1. Log into the Talkspace app with your email address and password
2. Once logged click into your private room with your therapist. 

3. Once in your room, select the icon in the top right corner of the screen
3. Once you're on this screen select "Stop renewal" which will guide you through a couple of quick steps to submit your request

Once you complete your cancellation request, our team will promptly handle it.

Your therapist will still be available to you throughout the remaining time that you already have paid.

Please reach out to support@talkspace.com if you are not able to locate the option to cancel your account, or if you require further assistance. 

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