How do I cancel my account?

 

Employee benefit / EAP

Getting Talkspace through your Employee Benefit Plans or EAP - Whenever you are done using your Talkspace account you are all set and there is no need for you to cancel the account.

Your corporate plan will expire automatically and no new charge will be created for you or your employer.

  • Your account is available for you if you wish to use it again in the future.

Insurance based plans

Getting Talkspace through your Medical Insurance - Whenever you are done using your Talkspace account you are all set and there is no need for you to cancel the account.

Insurance plan charges are not automatic. They are only created for services you actively agree to receive and no new charges will be created without your prior active approval.

  • Please note that charges for services you agreed to receive may be billed a few weeks after the date of service due to the claim processing time.

Subscription Plans

You can cancel your account at any time through your Talkspace settings.

  • Please note that if your account is frozen/on-hold you will need to unfreeze your account before proceeding with cancellation.

Through the web: 

  • Log in through our website directly at www.talkspace.com using a web browser
  • Find your username located on the top left corner of the screen
  • Click on it and scroll down to “Manage subscription”
  • From here you will be taken to a screen where you can do the following
    • Pause therapy
    • Change plans
    • Click on “Stop Subscription Renewal” 
  • You will be taken to a screen where you can review and change your current subscription plan
  • Scroll to the bottom of the page and click on “Cancel Subscription” 
  • You will then be asked a series of questions about your experience 
    • Don’t hesitate to contact our support team if there’s anything we can do to help! 
  • Make sure you press “submit” to complete your request 
    • Your account will then cancel at your next renewal date. 

Through the iOS app: 

  • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
    • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
  • From here you’ll be taken to the “Settings” page
  • Tap on “Manage subscription” 
    • If you have multiple subscriptions you will be directed to choose one
  • You’ll then be taken to a screen where you can manage your current subscription, from here you can:
    • Pause therapy
    • Change plan
    • Click on “Stop Subscription Renewal"
  • You will be taken to a screen where you can review and change your current subscription plan
  • Scroll to the bottom of the page and click on “Cancel Subscription” 
  • You will then be asked a series of questions about your experience 
    • Don’t hesitate to contact our support team if there’s anything we can do to help! 
  • Make sure you press “submit” to complete your request 
    • Your account will then cancel at your next renewal date. 

Through the Android app:

  • Log into the Talkspace app with your email address and password
  • Once logged click into your private room with your therapist. 
  • Once in your room, select the icon in the top right corner of the screen
  • Once you're on this screen select "Stop renewal" which will guide you through a couple of quick steps to submit your request 

Change of heart? If you’d like to continue therapy you can follow the same steps as above until you get to the “manage subscription” page. At the bottom of the screen you should see “Undo cancellation”. Tap on this button and press “continue” on the next screen to reactivate your subscription. 

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