Because we want you to experience the full therapeutic benefit, we ask you to give your current therapist a chance as it may take some time to get to know him or her. But occasionally, it can happen that someone feels their therapist is not a good fit and we want to make sure that you get the best possible care. We are happy to help you.
It’s easy to request another therapist through your account page:
From the website:
1. Log into our website directly at www.talkspace.com using a web browser
2. Once logged in, click on your username in the upper right corner of the screen. This will bring up a new menu. Click on "My Account."
3. In the “Rooms” section, go to the row with the word “Therapist”, then Click on “Change” found on the right side of that row just next to your current therapist's name.
For iOS / Android:
2. Once logged into your private room, select the menu icon, three lines on the left side of the screen, or slide to the right to find the menu where you can select "My Account" or "Settings"
These steps will open a Wizard that will guide you through a couple of quick steps to submit your request. Our team will then handle your request and your new therapist will reach out to you via your room when everything is finalized.
This process can take a few days to complete, so we appreciate your patience during this time.