I’m the parent/guardian of a teen using Talkspace. Can I talk to my teen’s provider and access information about their progress?

Yes, but keep in mind that the majority of U.S. states will require your teen to grant consent for their information to be shared with you. Due to HIPAA privacy concerns, we require any exchange of private information to happen via phone, therefore your teen will need to give their provider your name and phone number in order to discuss their treatment progress.

Your teen can also share their therapy room transcript directly with you if they feel comfortable, which eliminates the need for an official records request. If you have any questions about this process or the legal requirements therein, reach out to support@talkspace.com.

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