How does Guaranteed Response Time work?

Talkspace’s “Guaranteed Response Time” helps you know when you can expect a reply from your therapist.

When you’re ready to hear from your therapist, just let them know by using the “Reply-By” button in your therapy room. You will see the time period in which your therapist is expected to respond (based on their time zone and working hours). Your therapist is also notified that you’re expecting a response, and will respond to you via text, video, and/or audio message during this set period.

Provider Response Times

All Talkspace therapists have a set schedule of at least 5 days a week to check in with clients during morning or evening response times. Expected reply-by times are based on this schedule and therapist’s timezone. Here’s how it works:

Morning Response Times on Designated Work Days

You make a Reply By request between 7:00 a.m. - 11:00 a.m. - expect a Response from your Provider by 3:00 p.m.

You make a Reply By request between 11:00 a.m. - 4:00 p.m. - expect a Response from your Provider by 7:00 p.m.

You make a Reply By request after 4:00 p.m. (and until 7:00 a.m.)  - expect a Response from your Provider by 10:00 a.m. the next working day.

Evening Response Times on Designated Work Days

You make a Reply By request between 9:00 a.m. - 2:00 p.m. - expect a Response from your Provider by 6:00 p.m.

You make a Reply By request between 2:00 p.m. - 7:00 p.m. - expect a Response from your Provider by 10:00 p.m.

You make a Reply By request after 7:00 p.m. (and until 9:00 a.m.)  - expect a Response from your Provider by 2:00 p.m. the next working day

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