What happens if my provider misses a "Guaranteed Response Time"?

Our providers work hard to return timely responses to all their clients; occasionally they may not reply by the expected time. If your provider has exceeded the expected response time, you’ll be able to grant an extension or continue to wait for a reply. With each additional request, your provider will be notified and the expected reply-by time will be updated. Should your provider exceed the expected response time again that week, the reply-by button will update to provide you with additional options.

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