Amazon Alexa Troubleshooting

For trouble using Talkspace with Amazon Alexa:

  • How do I reset Voice Profile?
    • Click on the Settings page of the Talkspace skill and click on Reset for the Voice Profile.
    • Click on Your Voice Profile to change your Voice Profile.
  • How do I change my Personal Passcode?
    • Click on the Settings page of the Talkspace skill and click on Reset for the Voice Profile.
    • Click on Your Personal Passcode to change your Personal Passcode.
  • I am not able to get my therapist messages, make sure:
    • Your skill is enabled.
    • You have successfully linked your account with Talkspace.
    • You have set the Voice Profile and Personal Passcode.
    • Re-enable the skill, make sure you close the Successful Account Linking page.
  • Why does Alexa sometimes ask me to repeat “What is the temperature”, etc.?
    • Alexa wants to confirm the Voice Profile of the person with high confidence and may not have received enough words to identify that. Hence, Alexa asks you to repeat a few sentences to get a high confident Voice Profile.
  • What happens when someone else tries to use my skill?
    • Someone else will not be able to access your skill since Alexa will confirm your voice and ask for a Personal Passcode before letting you use the skill.
  • What happens if I’m sick?
    • Alexa may not be able to recognize you when you are sick since your voice might have changed. But you can always Reset your Voice Profile by going to the skill Settings page.
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