How do I schedule a live video session with my provider?

Scheduling live video sessions with your provider is easy with the new scheduling tool!

Follow the steps below to schedule a live video session with your provider:

  1. Log into your account on or via the Talkspace app.
    • If you haven't already, please also make sure your app is up to date. 
  2. Once logged in, scroll down to the Therapy Tools or Tools section.
    • If you're in your chatroom on the app, click on the green arrow (green_arrow.jpg) in the top left corner to access this page. 
  3. Under the Therapy Tools or Tools section, click on Live Video Sessions.
    • From there, you will be able to select a provider.
  4. Once you have chosen a provider, click on Book A Session and select a session length.
    • If you do not have a session credit available, you will have the option to purchase one.


Note: Your provider has up to 24 hours before the scheduled session to confirm. 

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