How do I schedule a live video session with my provider?

Scheduling live video sessions with your provider is easy! Here's how to do it:

Through the Web
 
  1. Log into your account on www.talkspace.com.
  2. Once logged in, scroll down to the Therapy Tools section on the left side of the screen.
    • If you are in your chatroom, click on the 4 icons () at the top right corner of the screen, and skip to step 4.
  3. Under Therapy Tools, click on Live Video Sessions.
    • From there, you will be able to select a provider.
  4. On the Room Details page, click on Book A Session.
    • If you do not have a session credit available, you will have the option to purchase one.
  5. Complete the process by selecting a session length and an available time and date.
Through the iOS App
 
  1.  Log into your Talkspace iOS app. 
    • If you haven't already, please also make sure your app is up to date. 
  2. Once logged in, scroll down to the Tools section.
    • If you are in your chatroom, click on the 4 icons () at the top right corner of the screen, and skip to step 4.
  3. Under Tools, click on Live Video Sessions.
    • From there, you will be able to select a provider.
  4. On the Room Details page, click on Book A Session.
    • If you do not have a session credit available, you will have the option to purchase one.
  5. Complete the process by selecting a session length and an available time and date. 

Please try our general troubleshooting tips if the above steps do not work.

Note: Your provider has up to 24 hours before the scheduled session to confirm. 

We will update this page when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

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