How do I schedule a live video session with my provider?

To schedule live video sessions with your provider:

Through the Web
  1. Log into your account on www.talkspace.com.
  2. Once logged in, scroll down to the Therapy Tools section on the left side of the screen.
    • If you are in your chatroom, click on the 4 icons () at the top right corner of the screen, and skip to step 4.
  3. Under Therapy Tools, click on Live Video Sessions.
    • From there, you will be able to select a provider.
  4. On the Room Details page, click on Book A Session.
    • If you don't have a session credit available, you'll have the option to purchase one.
  5. Select a session length and an available time and date.
Through the iOS App
  1.  Log into your Talkspace iOS app. 
    • If you haven't already, please also make sure your app is up to date. 
  2. Once logged in, scroll down to the Tools section.
    • If you are in your chatroom, click on the 4 icons () at the top right corner of the screen, and skip to step 4.
  3. Under Tools, click on Live Video Sessions.
    • From there, you will be able to select a provider.
  4. On the Room Details page, click on Book A Session.
    • If you don't have a session credit available, you'll have the option to purchase one.
  5. Select a session length and an available time and date.

Try our general troubleshooting tips if the above steps don't work.

Note: Your provider has up to 24 hours before the scheduled session to confirm.

 When this feature becomes available on Android devices, this page will be updated. If you don't have an iOS device, you'll need to log into the web version of the Talkspace site to make changes to your account.

Was this article helpful?
Have more questions? Submit a request