Please follow the steps below to adjust your email and app notifications
Through the web:
- Log in through our website directly at www.talkspace.com using a web browser
- Find your username located on the top left corner of the screen
- Click on it and scroll down to “Notifications”
- Under "Notification preferences" you'll see the "edit" button.
- If you click on that button you can customize which emails and alerts you would like us to send to you.
- If you click on that button you can customize which emails and alerts you would like us to send to you.
Through the iOS app:
- Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
- If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
- From here you’ll be taken to the “Settings” page
- Tap on “Notifications”
- From here you can select the type of notifications you’d like to adjust, including:
- Account updates
- New Messages
- Session reminders
- Marketing communications
- Read receipts
- Click on the notification type you’d like to adjust
- You will then be taken to a screen where you can turn push and email notifications on/off
Please also make sure notifications are also turned on via your mobile device or tablet's global settings.
- Android
- To adjust the notifications for the Talkspace app, please go to the Settings icon for your Android device: Settings > Apps & Notifications > See All Apps > Notifications.
- Please make sure notifications for Talkspace is enabled.
- iPhone
- To adjust the notifications for the Talkspace app, please go to the Settings icon for the iPhone, go to Notifications, and then choose Talkspace.
- There, you can change the notification settings just for the Talkspace app. Make sure that "Allow Notifications" is switched on, as well as any other settings you want.