Please follow the steps below to adjust your email and app notifications 

Through the web: 

• Log in through our website directly at www.talkspace.com using a web browser
• Find your username located on the top left corner of the screen
• Click on it and scroll down to “Notifications”
• Under "Notification preferences" you'll see the "edit" button.
  • If you click on that button you can customize which emails and alerts you would like us to send to you.

     

Through the iOS app: 

• Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
  • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
• From here you’ll be taken to the “Settings” page
• Tap on “Notifications” 
• From here you can select the type of notifications you’d like to adjust, including:
  • Account updates
  • New Messages
  • Session reminders 
  • Marketing communications
  • Read receipts
• Click on the notification type you’d like to adjust
• You will then be taken to a screen where you can turn push and email notifications on/off 

Please also make sure notifications are also turned on via your mobile device or tablet's global settings. 

• Android
  • To adjust the notifications for the Talkspace app, please go to the Settings icon for your Android device: Settings > Apps & Notifications > See All Apps > Notifications.
  • Please make sure notifications for Talkspace is enabled.
• iPhone
  • To adjust the notifications for the Talkspace app, please go to the Settings icon for the iPhone, go to Notifications, and then choose Talkspace.
  • There, you can change the notification settings just for the Talkspace app. Make sure that "Allow Notifications" is switched on, as well as any other settings you want.