Why are my messages not being delivered to my provider?

An inconsistent connection can cause messages to not be delivered. Check your internet connection strength, and then log out and back into the app. This will force the room to refresh.

If refreshing it doesn't solve the problem, log into your chat room directly via our website at www.talkspace.com until we can figure out the issue.

If you continue to have difficulty, please contact support@talkspace.com with the following information:

  1. The type of device you're using.
  2. The version number of your phone/device.
  3. The version number of the Talkspace app.
  4. Whether the issue is occurring equally on both WiFi and cellular data networks.
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