Why are my messages not being delivered to my provider?

An inconsistent connection can cause messages to not be delivered. We recommend checking your internet connection strength, and then logging out and back into the app. This action will force the room to refresh.

If this continues to be a problem on your app, you can also log into your chat room directly via our website at www.talkspace.com until we can figure out the issue.

If you continue to have difficulty, please contact support@talkspace.com with the following information:

1. The type of device you're using.
2. The version number of your phone/device.
3. The version number of the Talkspace app.
4. Whether the issue is occurring equally on both WiFi and cellular data networks.

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