How can I receive an invoice (superbill) for services?

We're happy to offer superbills to clients looking to receive an invoice for Talkspace services.

A superbill invoice includes all charges incurred during your billing cycle/dates of services, medical procedure codes (CPT), diagnosis codes (ICD-10), and cost breakdown per session. This type of invoice is typically needed when submitting for reimbursement to your health plan or FSA/HSA provider.

It's important to note that our superbill adheres to standardized billing requirements and, as such, cannot be customized to include specific coding or language.

To request an invoice from Talkspace:

For clients paying out of pocket
U.S. based clients who pay out-of-pocket for their Talkspace account are able to download superbills directly from our platform. To view available superbills, follow the steps below:
  1. Log into your Talkspace account on the web or app.
  2. Within your account settings, select View payment and plan.
  3. Below your plans information, click View superbills.

View

In order to view/download a superbill, the following needs to be on file with your account:

  • Your full name
  • A provider-uploaded diagnosis code (we can check in with your provider for this, if needed.)

Please note, superbills become available for download 3+ days after the close of your current billing period. This 3+ day close out period is also true for those looking for a superbill for psychiatry and/or a la carte live sessions. If you are not within the 3+ day window, you can request to be notified once it becomes available to you. You can set this up by logging into your Talkspace account, clicking into your Account Settings, navigating to Notifications, and clicking on Superbills. Here, you can choose to receive an alert via app push notification and/or email once a superbill is ready for download.

For clients with employee benefits or health plan coverage
Clients who receive Talkspace through a third party, such as an employer, an organization, a health plan, etc., can request a superbill from our support team. We recommend reaching out every 3 or 6 months for them to ensure your request is processed without delay. Please send us a support request once you've logged in to your account with the following:
  • Your full name
  • Month(s) or specific charge(s) you are requesting documentation for

Please note that superbills can only be generated at the end of your current billing cycle, when all included sessions are completed. For Behavioral Health (BH) clients, superbills can only be provided once claims have been fully processed.

More detailed information is available on What is a Superbill for Therapy and Psychiatry? from our blog.

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