How do I enable/disable two-factor authentication (2FA) on my account?

As you know, we take the privacy of our members seriously. We recently updated the Talkspace app to include two-factor authentication (2FA) to further safeguard your personal information and prevent unauthorized access to your account.

Enabling 2FA will require you to enter a 6-digit verification code sent to you via SMS to successfully log into and access your account.

To enable/disable 2FA: 

Through the Web Through the iOS App
Through the Web
  1. Log into your account at
  2. Click on your username located on the top left corner of the screen.
  3. Under account, click on Login and security.
  4. Locate Two-factor authentication and toggle the Enabled/ Disabled button. 
    • Enabled - Button is toggled to the right and is green.
    • Disabled- Button is toggled to the left and is gray.

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