As you know, we take the privacy of our members seriously. We recently updated the Talkspace app to include two-factor authentication (2FA) to further safeguard your personal information and prevent unauthorized access to your account.
Enabling 2FA will require you to enter a 6-digit verification code sent to you via SMS to successfully log into and access your account.
To enable/disable 2FA:
| Through the Web |
|---|
- Log into your account at www.talkspace.com.
- Click on your username located on the top left corner of the screen.
- Under account, click on Login and security.
-
Locate Two-factor authentication and toggle the Enabled/ Disabled button.
- Enabled - Button is toggled to the right and is green.
- Disabled- Button is toggled to the left and is gray.
| Through the iOS App |
|---|
- Log into your Talkspace iOS app.
-
Click the gear wheel (
) at the top-right corner of the page.
- If you are in your chat room, click the green arrow (
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in your chat room, click the green arrow (
- Now on the Settings page, scroll down and click Login and security.
-
Locate Two-factor authentication and toggle the Enabled/ Disabled button.
- Enabled - Button is toggled to the right and is green.
- Disabled- Button is toggled to the left and is gray.