How do I enable two-factor authentication (2FA) on my account?

As you know, we take the privacy of our members seriously. We recently updated the Talkspace app to include two-factor authentication (2FA) to further safeguard your personal information and prevent unauthorized access to your account.

Enabling 2FA will require you to enter a 6-digit verification code sent to you via SMS to successfully log into your account.

Please note that once 2FA is enabled, it cannot be disabled. To continue enabling 2FA, follow the steps below: 

Web Mobile App 
Web
  1. Log into your account at www.talkspace.com
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, click on Login and security.
  4. Locate Two-factor authentication and toggle the Enabled/Disabled button to the right.
    • Enabled - Button is toggled to the right and is green.
    • Disabled- Button is toggled to the left and is gray.

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