How do I apply/update my coverage on my existing Talkspace account?

Existing clients can easily update and apply their employee benefits or health insurance coverage through their Talkspace account settings. When their coverage expires, they can continue using Talkspace through self-pay by following the same Apply/update my Coverage steps below.

Apply/update my Coverage
Web Mobile App
Web
  1. Log into your account on www.talkspace.com.
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, click on Update my coverage (same option is available if you click on View payment and plan).
    • When asked how you would like to pay, follow the steps below depending on how you would like to proceed: 
      • If you're applying/checking coverage, select or enter your insurance provider or indicate you have Talkspace through your organization or EAP coverage. After answering the prompted questions, we'll verify your coverage.
        • If you're not covered, you may be eligible for a one-time discount.
      • If you're continuing services through self-pay, select I’ll pay out of pocket.

Please note the following:

  • After completing the steps above, a new room will be created if you are eligible for coverage. You'll need to discontinue use of your previous room and contact support@talkspace.com to have your existing provider switched into your new room should you wish to continue working with them. 
  • In a limited number of cases, your existing provider may not be available to provide service due to conflict of interest with the health plan, etc. 
Troubleshooting Insurance Validation Errors

To avoid receiving an error message stating there is an issue validating your information, have your insurance card with you and ensure the following:

  1. Your first name, last name, and address must be entered exactly as shown on your insurance member ID card.
  2. Your member ID number, including any prefix or suffix is entered correctly. 
  3. Your insurance coverage is active and that Talkspace is an in-network provider. 
    • You can verify this by contacting your health plan provider directly via the phone number on the back of your membership card.

Still running into issues after trying the steps above? Contact support@talkspace.com with the following information:

  • Description of the issue and whether you've confirmed your coverage with your health plan provider
  • Name
  • Date of Birth
  • State of Residence
  • Member ID
  • Insurance Provider

No Coverage? Find out how you can request for a superbill to submit to your health plan or FSA/HSA at How can I receive an invoice (superbill) for services?

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