What are the different types of Talkspace partnerships?

Talkspace collaborates with various health insurance providers, employers, organizations, schools, universities, colleges, and cities to make therapy more accessible. These partnerships fall under our Business-to-Business (B2B) accounts, in which users receive full or partial coverage. Discover more about each of our B2B account types below.

Health Insurance or Behavioral Health Benefits
Behavioral Health (BH) benefits are a type of health benefit covered by health insurance—similar to primary care coverage.

Talkspace partners with many health insurance plans to overcome mental health stigma and make therapy more accessible. A session in psychotherapy at Talkspace is defined as one live session or an asynchronous text messaging session that remains open for 7 days after you initiate it or until your therapy provider otherwise attests to its completion. Please note that your option of working with your therapy provider through live or asynchronous sessions varies depending on your health plan provider.

Some health insurance plans also cover psychiatric care, which focuses on the use of medication to treat mental health condition. At Talkspace, a psychiatry session is defined as one completed 60 or 30-minute live session.

Please contact your health insurance provider to find out what Talkspace services are available to you and what your cost share (copay/deductible) will be when using Talkspace.

Employee Benefits or Employee Assistance Programs (EAP)
Employee Assistance Programs (EAP) are designed to offer short-term therapeutic support for employees experiencing work-related or personal challenges (such as marital or family conflicts, stress, grief, or other emotional issues) that are causing work distraction and affecting health, or mental and emotional well-being. EAP sessions are structured and solution-focused, with referrals given for longer term care, if recommended.

An EAP session in psychotherapy at Talkspace is defined as one live session or an asynchronous text messaging session that remains open for 7 days after you initiate it or until your Talkspace therapy provider otherwise attests to its completion. Please note that your option of working with your therapy provider through live or asynchronous sessions varies depending on your EAP plan.

Please check with your EAP to find out what Talkspace services are available to you and whether your coverage extends to your dependents and household members.

Please note, if you have been mandated to use EAP services by your employer, please contact your EAP directly (your employer or Human Resources can assist you with this). Talkspace cannot be used to fulfill any condition of employment.

Employer Sponsored Plans/Benefits
To foster a culture of wellbeing at work, Talkspace partners with various employers to make therapy more accessible to you.

Under this partnership type, you’ll receive Talkspace services at no cost (for a fixed period of time). You’ll have unlimited messaging therapy and/or receive live session credit(s) at the beginning of each plan month as long as your employer is sponsoring Talkspace. Your credits will refresh on the same date each month and at the same time you first signed up.

For member wishing to schedule with Talkspace therapy provider outside of the company's contract dates, you'll be prompted to provide your payment information. Contact support@talkspace.com for more information.

If your company has extended their partnership with Talkspace, you can revalidate your Talkspace benefits after they've expired by clicking the prompt that appears in your room, asking you to attest that you’re still an active member of the same company and therefore, eligible for continued benefits.

To see if you're covered under Talkspace partnerships, check out our current partners online, contact your benefits department, or call the member services number on the back of your insurance card.

If you are looking to partner with Talkspace, find out more at How do I offer Talkspace to my employees as a benefit/perk?

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