Signing Up and Getting Started

  • What is Talkspace about?

    Talkspace makes therapy available and affordable for all. Our mission is to provide more people with convenient access to licensed therapists who can help those in need live a happier and healthier life.

    We are not trying to replace in-office therapy. Many people prefer that, which is fine. We created Talkspace so more people could benefit from therapy and overcome their day-to-day challenges in a stigma-free environment.

    With Talkspace, you can send a therapist text messages, audio messages, as well as picture and video messages in a private, text-based chat room. Talkspace stands out because of the affordability and convenience it provides.

  • How can Talkspace improve my life?

    We have thousands of licensed therapists, many of whom are trained in multiple areas of expertise. We have helped people with the following and more.

    • Anxiety
    • Addiction
    • Depression
    • Eating Disorders
    • PTSD (Post Traumatic Stress Disorder)
    • LGBT Issues
    • Relationships (Family or Friends)
  • How much does Talkspace cost?

     

    Talkspace is a subscription therapy service. All of our subscriptions are automatically charged on a monthly basis. There are no contracts whatsoever and you can cancel your plan anytime.

    Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: 

    • Unlimited Messaging Therapy Plus
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed Monthly: $260 
        • Billed Quarterly: $708 every three months
        • Billed Biannually: $1248 every six months 
    • Unlimited Messaging Therapy Premium
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
      • 1 Live session per month (30 minutes each)
        • Billed Monthly: $316 
        • Billed Quarterly: $852 every three months
        • Billed Biannually: $1512 every six months 
    • Unlimited Messaging Therapy Ultimate
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
      • 4 Live sessions per month (30 minutes each)
        • Billed Monthly: $396 
        • Billed Quarterly: $1068 every three months
        • Billed Biannually: $1896 every six months 

    We also offer Talkspace for couples and teens! 

    • Talkspace Couples Therapy
      • Includes Text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed Monthly: $396
        • Billed Quarterly: $1068 every three months
    • Talkspace Teens Therapy (for ages 13 - 17) 
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed monthly: $260 

    Live Video Sessions can be added a la carte for $65 per 30-minute session. 

     

    Through your employer or insurance plans:

    Talkspace also partners with a number of health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits.

    Contact your benefits department or call the member services on the back of your insurance card to see if you qualify for this benefit.

     

    Additional Programs: 

    1. How much does Talkspace Insomnia therapy cost?
    2. How much does Talkspace Psychiatry sessions cost? 
  • Do you offer a free trial?

    To keep prices affordable, we are not able to offer a free trial. We do, however, offer a free initial consultation where you can chat with a Matching Agent who will give you a good idea of how Talkspace works.

  • What happens during the free consultation?

    During your initial consultation, the Matching Agent will chat with you long enough to understand the reasons why you came here, give you a good idea of what Talkspace can do for you and help match you with a therapist.

  • Will I choose my therapist myself?

    A key part to providing you with effective therapy is our matching process. We are careful to find the best match, since the experience is different than simply picking someone out of a directory. We know the client-therapist relationship is very important, so this matching process is a service we are proud to provide at Talkspace.

    During your initial consultation, you will be asked a few simple questions so the agent can gather some information about you and — based on their training and experience — use that information to match you with a therapist who they think is best able to help you.

See all 11 articles

About Our Service

  • What if I don’t really like typing everything out?

    If you do not wish to type out messages, we’ve made it easy for you to create audiovideo and picture messages.

    Learn more about the different ways you can message your therapist at Talkspace.

  • Is Talkspace available on Amazon Alexa?

    Yes! The Talkspace skill is available on Amazon Alexa devices. 

    If you are a Talkspace user, you can link your Talkspace account with your Amazon Alexa devices during the skill setup process. 

    Once connected you can:

    • Securely listen to your therapist latest messages
    • Perform meaningful exercises
    • Take assessments
    • And much more

    Check out some additional details on how to use the Talkspace skill on Amazon

    IMG_4387.jpg

     

  • Do you offer Couples Therapy?

    Yes. With Couples Counseling you and your partner will share the same therapist. The flexibility of Talkspace on your phone or web browser means you won’t have to find time for both of you to visit the therapist’s office. You and your partner can sign in to a shared private room whenever and share your experiences with your therapist. Your therapist will come in on a schedule and respond. It’s easier than waiting a week to remember what to talk about, and you won’t have to rearrange your lives or hire a babysitter.

    Couples therapy is available for $99/week (billed as $396 monthly) or $89/week (billed $1068 every 3 months).

    Learn more about Couples Therapy ›

  • When will the therapist respond to me?

    Because our therapists are real people who have multiple clients, families, lives, etc. (just like you and me), each therapist is a little different.

    Usually the therapist will respond once or twice a day.

    Other users like to set up a specific time once each week with their therapist so that they can message each other in real time (sort of like a face-to-face session would be).

    The best thing to do is talk to your therapist about your schedule and your needs, and see what will work best for both of you.

  • How does Guaranteed Response Time work?

    Talkspace’s “Guaranteed Response Time” helps you know when you can expect a reply from your therapist.

    When you’re ready to hear from your therapist, just let them know by using the “Reply-By” button in your therapy room. You will see the time period in which your therapist is expected to respond (based on their time zone and working hours). Your therapist is also notified that you’re expecting a response, and will respond to you via text, video, and/or audio message during this set period.

    Provider Response Times

    All Talkspace therapists have a set schedule of at least 5 days a week to check in with clients during morning or evening response times. Expected reply-by times are based on this schedule and therapist’s timezone. Here’s how it works:

    Morning Response Times on Designated Work Days

    You make a Reply By request between 7:00 a.m. - 11:00 a.m. - expect a Response from your Provider by 3:00 p.m.

    You make a Reply By request between 11:00 a.m. - 4:00 p.m. - expect a Response from your Provider by 7:00 p.m.

    You make a Reply By request after 4:00 p.m. (and until 7:00 a.m.)  - expect a Response from your Provider by 10:00 a.m. the next working day.

    Evening Response Times on Designated Work Days

    You make a Reply By request between 9:00 a.m. - 2:00 p.m. - expect a Response from your Provider by 6:00 p.m.

    You make a Reply By request between 2:00 p.m. - 7:00 p.m. - expect a Response from your Provider by 10:00 p.m.

    You make a Reply By request after 7:00 p.m. (and until 9:00 a.m.)  - expect a Response from your Provider by 2:00 p.m. the next working day

  • What happens if my therapist misses a Guaranteed Response Time?

    Your therapist is working hard to help you on your therapeutic journey, but occasionally they may not reply by the expected time. If your provider has exceeded the expected response time, you’ll be able to grant an extension, or continue waiting for their reply. With each additional request, your therapist will be re-notified and the expected reply-by time will be updated. Should your therapist exceed the expected response time again that week, the reply-by button will update to provide you with additional options to best suit your needs.

See all 8 articles

About Our Therapists

  • What do MS, RMHCI, LICSW, LMHC, LPC… letters by the name of therapists mean?

    These letters are a person’s credentials. Different letters mean different qualifications for what that therapist can treat.

    Those are the specialties and licenses of each therapist.

    LPC: Licensed Professional Counselors are mental health service providers with a master’s degree who are trained to work with individuals, families and groups in treating mental, behavioral and emotional problems and disorders.

    MS: Masters of Science in counseling psychology, clinical psychology, clinical counseling, or educational psychology. A master’s degree in the specified area may require completion of a master’s thesis, dissertation and/or project.

    LMHC: Licensed Mental Health Counselor is board certified to treat children, adolescents, and adults suffering from adjustment issues, relationship conflicts, or mental illness.

    LMFT: Licensed Marriage and Family Therapist is board-certified to treat a variety of mental health concerns with the emphasis on family therapy, couples therapy and sex therapy.

    LICSW: Licensed and Independent Clinical Social Worker is a social worker with a MSW (Master of Social Work) and an additional three years of training. LICSWs tend to specialize in family and marital counseling.

    Psy.D: A Doctor of Psychology is a professional doctorate degree. Earning the degree was originally completed through established training models for clinical psychology.

    Ph.D.: A Psychologist who has a doctorate in philosophy. Some Psychologists choose to get a Psy.D, which stands for “doctorate in psychology.”

  • Are Talkspace therapists licensed?

    Absolutely! At Talkspace we have an extensive, nationwide network of licensed therapists. All Talkspace therapists have been carefully vetted and trained to use Talkspace. We do not use interns or therapists who are not fully licensed and still under supervision. All of our therapists have over 3,000 hours of clinical experience.

    Talkspace therapists have additional training in specific approaches to therapy which include Cognitive Behavioral Therapy, Existential-Humanistic, Dialectical Behavioral Therapy, Psychodynamic, Mindfulness and more.

    Please note that the therapist you work with will be licensed in your US state of residence.

    We also have a Board of Advisors who include prominent professionals that are experts in the healthcare space and help ensure that our service is effective.

     

  • Is online therapy really effective?

    Absolutely. Over the last decade numerous research studies have shown the effective potential of online therapeutic conversation. You will find below a good start for showing the breadth of the telemedicine and online medicine field:

    “Internet-based versus face-to-face cognitive-behavioral intervention for depression: A randomized controlled non-inferiority trial”
    http://www.jad-journal.com/article/S0165-0327(13)00512-0/pdf

    Linda Godleski, M.D.; Adam Darkins, M.D., M.P.H.; John Peters, M.S. (2014) “Outcomes of 98,609
    U.S. Department of Veterans Affairs Patients Enrolled in Telemental Health Services,
    2006–2010”
    http://dx.doi.org/10.1176/appi.ps.201100206

    Andersson, G., & Cuijpers, P. (2009). “Internet-based and other computerized psychological treatments for adult depression: A meta-analysis.” Cognitive Behaviour Therapy, 38(4), 196-205.
    http://www.ncbi.nlm.nih.gov/pubmed/20183695

    Barak, Azy, et al. (2008). “A comprehensive review and a meta-analysis of the effectiveness of internet-based psychotherapeutic interventions.” Journal of Technology in Human Services, 26.2-4: 109-160.
    http://www.tandfonline.com/doi/abs/10.1080/15228830802094429#.VI8vaCvF_hs

    Wantland, D. J., Portillo, C. J., Holzemer, W. L., Slaughter, R., & McGhee, E. M. (2004). “The effectiveness of Web-based vs. non-Web-based interventions: a meta-analysis of behavioral change outcomes.” Journal of Medical Internet Research, 6(4).
    http://www.jmir.org/2004/4/e40/

    “Internet-versus group-administered cognitive behaviour therapy for panic disorder in a psychiatric setting: a randomised trial”
    http://www.biomedcentral.com/1471-244X/10/54

    “Home telemental health implementation and outcomes using electronic messaging.”
    http://www.ncbi.nlm.nih.gov/pubmed/22052966

    “Mobile Assessment and Treatment for Schizophrenia (MATS): a pilot trial of an interactive text-messaging intervention for medication adherence, socialization, and auditory hallucinations.”
    http://www.ncbi.nlm.nih.gov/pubmed/22080492

    Antiretroviral Medication Adherence for HIV/Aids:
    http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3718389/
    http://www.biomedcentral.com/content/pdf/1745-6215-12-5.pdf

    “Distance Therapy Comes of Age.” Scientific American.
    http://www.scientificamerican.com/article/distance-therapy-comes-of-age/

  • Where can I ask questions regarding joining Talkspace as a therapist?

    Please click on the link below and fill out the initial application to the best of your ability. You will have the opportunity to ask a member of our clinical team any questions you have when they respond to your application:

    http://talkspace.com/online-therapy/join-talkspace-as-a-therapist/

Moving On

  • What is your cancellation policy?

    If you no longer want to continue, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

  • If I canceled my account, can I come back and get the same therapist?

    Absolutely! Your room is still available to you even after you’ve canceled. You can always log in to Talkspace to view past chats or check out our latest offers.

  • Are there any long-term contracts?

    There are no contracts or long-term commitments, but we believe that change happens over time and the best results come about during a long-term relationship with a therapist. Our plans are set to automatically renew each month and can be canceled at any time through your account settings.