About our service

  • What is Talkspace about?

    Talkspace makes therapy available and affordable for all. Our mission is to provide more people with convenient access to licensed therapists who can help those in need live a happier and healthier life.

    We are not trying to replace in-office therapy. Many people prefer that, which is fine. We created Talkspace so more people could benefit from therapy and overcome their day-to-day challenges in a stigma-free environment.

    With Talkspace, you can send a therapist text messages, audio messages, as well as picture and video messages in a private, text-based chat room. Talkspace stands out because of the affordability and convenience it provides.

  • How can Talkspace improve my life?

    We have thousands of licensed therapists, many of whom are trained in multiple areas of expertise. We have helped people with the following and more.

    • Anxiety
    • Addiction
    • Depression
    • Eating Disorders
    • PTSD (Post Traumatic Stress Disorder)
    • LGBT Issues
    • Relationships (Family or Friends)
  • I’m a parent/guardian of a teen using Talkspace. Can I talk to my teen’s therapist and access information about their progress?

    Yes, but keep in mind that the majority of U.S. states will require your teen to grant consent for their information to be shared with you. In addition, your teen will need to provide their therapist with your name and phone number. Due to HIPAA privacy concerns, we require any exchange of private information to happen via phone.

    Of course, your teen can also share their therapy room transcript directly with you, if they are comfortable, which eliminates the need for an explicit records request. If you have any questions about this process or the legal requirements therein, never hesitate to contact Customer Support!

  • I’m a parent/guardian of a teen interested in starting Talkspace therapy. How do I grant them consent?

    We’re so glad that your teen is interested in starting with Talkspace. If your teen is a minor in a state that requires parental/legal guardian consent for starting therapy, we require you to affirm your consent both via video message (verbally) and text message on the Talkspace app, in the presence of your teen. Our Consultation Therapists and our Customer Support team can provide more detail about the step-by-step requirements for this process.

  • Can a minor sign up for Talkspace?

    Yes! As of September 17, 2018, Talkspace has expanded its reach to include therapy for adolescents ages 13-17. We’re excited to extend our current services to this important population.

    Talkspace has taken all legal requirements into consideration to support this new offering. Each U.S. state has different requirements regarding what age necessitates parental consent to start therapy, and whether the therapist can disclose information to the parent/guardian without the adolescent’s consent. The vast majority of U.S. states require parental/guardian consent for a teen to enter into therapy, and do not allow therapists to share information with a teen client’s parent/guardian without a signed release. All Talkspace therapists have familiarized themselves with the rules of their respective states.

    Note that there are specific exceptions to consent that vary by state, such as being an emancipated minor. If you believe that one of these exceptions might apply to you, please contact Customer Service.

  • Is Talkspace covered by insurance?

    Talkspace now partners with a number of U.S. health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits. For more information regarding eligibility please contact your insurance provider, or check our list of partners here.

     If Talkspace is not covered by your insurance, it may be helpful to know that some Talkspace customers use a credit card for their subscription and then submit the bill to their Flexible Spending Account (FSA).

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