Privacy Questions

  • How do you protect my privacy?

    At Talkspace your privacy and safety are always the first consideration. We go to great lengths to ensure that you and your data are always kept safe and confidential. Our technology is fully HIPAA compliant and your safety is our #1 priority.

    All of your chat data is encrypted on the servers, and all communication between our software and the servers is encrypted. The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. If you have an iPhone that supports TouchID, we also have a feature that recognizes your fingerprint.

  • How secure is the payment system?

    Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. We never store any personal financial information ourselves.

  • Am I able to delete my chat transcript?

    We understand and appreciate your desire for removal of your personal information. We can always close your account so that it can no longer be logged into by anyone, but please be aware that the chat dialogues themselves cannot be deleted because the therapists are required by Federal Law to keep records on file for a specific period of time. For more information about this and other policies regarding your privacy at Talkspace, please check out our Privacy Policy.