Security and privacy
Is Talkspace psychiatry private and secure?
Yes! Our technology is fully HIPAA-compliant, and your safety is our #1 priority. All Talkspace data and communication between our software and the servers are encrypted.
In addition, the Talkspace app requires you to create a unique passcode for extra security. Our iOS app uses Touch and Face ID on enabled devices.
How secure is the payment system?
Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. We never store any personal financial information ourselves.
How do you protect my privacy?
At Talkspace, your privacy and safety are always the first consideration. We go to great lengths to ensure that you and your data are kept safe and confidential. Our technology is fully HIPAA-compliant, and your safety is our #1 priority.
All chat data is encrypted on our servers, as well as all communication between our software and the servers. The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. Additionally, our iOS app uses Touch ID and Face ID on enabled devices.
Am I able to delete my chat transcript?
Because Federal Law requires providers to keep records on file for a specific period of time, chat dialogues cannot be deleted. We do understand the desire to remove personal information and we are able to close your account so that it can no longer be logged into by anyone.
Can I share my Talkspace prescriber’s notes with my in-person therapist and/or primary care provider, off platform?
Yes, you can work directly with your Talkspace prescriber to share notes with any off-platform provider.