• What is the refund policy?

    Talkspace is committed to offering everyone the best possible experience with our platform and therapists. If you’re ever not satisfied, you can request a new therapist through your account settings.

    Talkspace acts as a conduit to arrange professional services, and those services are paid to the therapists through their Therapist Agreement with Talkspace. Generally refunds for unused time are not granted because the therapists charge for time that is scheduled to be used, much like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.

    If there is something you believe we could do differently to improve your Talkspace experience, please let us know by contacting us at support@talkspace.com.

  • How am I billed?

    You are initially charged on the first day you join Talkspace. Your plan will renew exactly one month from your first day or your last renewal.

  • When is my next billing date?

    You can view your billing date by doing the following:

    1. Log into our website directly at www.talkspace.com using a web browser
    2. Once logged in, click on your username in the upper right corner. That will bring up a menu. Select "My Account"
    3. From there, you will find your next billing date listed underneath “Billing Cycle” in the “Rooms” section
  • I only paid once, why am being billed again?

    All plans renew automatically unless you decide to cancel via your “My Account” settings beforehand. This is stated when you selected a plan, before you were matched with a therapist.

  • What forms of payment does Talkspace accept?

    We accept all major debit/credit cards. We unfortunately cannot accept PayPal, checks or bank transfers at this time.