• What is the refund policy?

    Talkspace is committed to offering everyone the best possible experience with our platform and therapists. If you’re ever not satisfied, you can request a new therapist through your account settings.

    Talkspace acts as a conduit to arrange professional services, and those services are paid to the therapists through their Therapist Agreement with Talkspace. Generally refunds for unused time are not granted because the therapists charge for time that is scheduled to be used, much like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.

    If there is something you believe we could do differently to improve your Talkspace experience, please let us know by contacting us at support@talkspace.com.

  • Do you accept Medicare or Medicaid?

    Unfortunately, Talkspace is currently not available through Medicare or Medicaid.

    However, we do partner with a number of health plans to provide Talkspace to employees, either through employee assistance programs (EAPs) or behavioral health benefits. Contact your benefits department or call Member Services on the back of your insurance card to see if you qualify.

  • Is Talkspace covered by insurance?

    Talkspace now partners with a number of U.S. health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits. For more information regarding eligibility please contact your insurance provider, or check our list of partners here.

     If Talkspace is not covered by your insurance, it may be helpful to know that some Talkspace customers use a credit card for their subscription and then submit the bill to their Flexible Spending Account (FSA). We recommend you check in with your FSA provider to confirm what information they may need to accept the bill.

    Please email our customer support team if you'd like an itemized receipt. 

  • How much does Talkspace cost?

     

    Talkspace is a subscription therapy service. All of our subscriptions are automatically charged on a monthly basis. There are no contracts whatsoever and you can cancel your plan anytime.

    Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: 

    • Unlimited Messaging Therapy Plus
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed Monthly: $260 
        • Billed Quarterly: $708 every three months
        • Billed Biannually: $1248 every six months 
    • Unlimited Messaging Therapy Premium
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
      • 1 Live session per month (30 minutes each)
        • Billed Monthly: $316 
        • Billed Quarterly: $852 every three months
        • Billed Biannually: $1512 every six months 
    • Unlimited Messaging Therapy Ultimate
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
      • 4 Live sessions per month (30 minutes each)
        • Billed Monthly: $396 
        • Billed Quarterly: $1068 every three months
        • Billed Biannually: $1896 every six months 

    We also offer Talkspace for couples and teens! 

    • Talkspace Couples Therapy
      • Includes Text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed Monthly: $396
        • Billed Quarterly: $1068 every three months
    • Talkspace Teens Therapy (for ages 13 - 17) 
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed monthly: $260 

    Live Video Sessions can be added a la carte for $65 per 30-minute session. 

     

    Through your employer or insurance plans:

    Talkspace also partners with a number of health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits.

    Contact your benefits department or call the member services on the back of your insurance card to see if you qualify for this benefit.

  • What forms of payment does Talkspace accept?

    We accept all major debit/credit cards. We unfortunately cannot accept PayPal, checks or bank transfers at this time.

  • How am I billed?

    You are initially charged on the first day you join Talkspace. Your plan will renew exactly one month from your first day or your last renewal.

  • I only paid once, why am being billed again?

    All plans renew automatically unless you decide to cancel via your “My Account” settings beforehand. This is stated when you selected a plan, before you were matched with a therapist.

  • Can I purchase Talkspace for a loved one?

    Absolutely — if you would like to purchase Talkspace for someone you care about, we’ve made the process easy for you. Just visit our gifting page to learn more.

  • Are there any long-term contracts?

    There are no contracts or long-term commitments, but we believe that change happens over time and the best results come about during a long-term relationship with a therapist. Our plans are set to automatically renew each month and can be canceled at any time through your account settings.

  • How do I enter my credit card information if I am from outside the USA?

    You can enter your international postal code from the desktop web site. Please login to Talkspace.com via a computer web browser to sign up using a credit or debit card from outside the USA.