• How much does Talkspace cost?

    Talkspace is a subscription therapy service. All of our subscriptions are automatically charged on a monthly basis. There are no contracts whatsoever and you can cancel your plan anytime.

    These are the current plans that are available for one-on-one private chat:

    • Unlimited Messaging Therapy Plus: $65/week for text, video & audio messaging. Your therapist responds to messages daily, 5 days/week.  (Billed as $260 monthly)
    • Unlimited Messaging Therapy Premium: $79/week for text, video & audio messaging + 1 Live Session/month. Your therapist responds to messages daily, 5 days/week. (Billed as $316 monthly)
    • LiveTalk Therapy Ultimate: $99/week for text, video & audio messaging + 4 Live Sessions/month. Your therapist responds to messages daily, 5 days/week. (Billed as $396 monthly)

    Couples therapy is available for $99/week (billed as $396 monthly) or $89/week (billed $1068 every 3 months).

    For plans without Live Video Sessions or for those who would like to have additional ones with their therapist, Live Video Sessions can be added for $65 per 30-minute session. Ask your therapist to schedule a Live Video Session if interested.

    Talkspace partners with a number of health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits. Contact your benefits department or call the member services on the back of your insurance card to see if you qualify for this benefit.

  • What is the refund policy?

    Talkspace is committed to offering everyone the best possible experience with our platform and therapists. If you’re ever not satisfied, you can request a new therapist through your account settings.

    Talkspace acts as a conduit to arrange professional services, and those services are paid to the therapists through their Therapist Agreement with Talkspace. Generally refunds for unused time are not granted because the therapists charge for time that is scheduled to be used, much like other medical professionals. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way such as a credit for future service.

    If there is something you believe we could do differently to improve your Talkspace experience, please let us know by contacting us at support@talkspace.com.

  • What forms of payment does Talkspace accept?

    We accept all major debit/credit cards. We unfortunately cannot accept PayPal, checks or bank transfers at this time.

  • How am I billed?

    You are initially charged on the first day you join Talkspace. Your plan will renew exactly one month from your first day or your last renewal.

  • I only paid once, why am being billed again?

    All plans renew automatically unless you decide to cancel via your “My Account” settings beforehand. This is stated when you selected a plan, before you were matched with a therapist.

  • Can I purchase Talkspace for a loved one?

    Absolutely — if you would like to purchase Talkspace for someone you care about, we’ve made the process easy for you. Just visit our gifting page to learn more.

  • Are there any long-term contracts?

    There are no contracts or long-term commitments, but we believe that change happens over time and the best results come about during a long-term relationship with a therapist. Our plans are set to automatically renew each month and can be canceled at any time through your account settings.

  • How do I enter my credit card information if I am from outside the USA?

    You can enter your international postal code from the desktop web site. Please login to Talkspace.com via a computer web browser to sign up using a credit or debit card from outside the USA.