About Our Service
What if I don’t really like typing everything out?
If you do not wish to type out messages, we’ve made it easy for you to create audio, video and picture messages.
Learn more about the different ways you can message your therapist at Talkspace.
Is Talkspace available on Amazon Alexa?
Yes! The Talkspace skill is available on Amazon Alexa devices.
If you are a Talkspace user, you can link your Talkspace account with your Amazon Alexa devices during the skill setup process.
Once connected you can:
- Securely listen to your therapist latest messages
- Perform meaningful exercises
- Take assessments
- And much more
Check out some additional details on how to use the Talkspace skill on Amazon
Do you offer Couples Therapy?
Yes. With Couples Counseling you and your partner will share the same therapist. The flexibility of Talkspace on your phone or web browser means you won’t have to find time for both of you to visit the therapist’s office. You and your partner can sign in to a shared private room whenever and share your experiences with your therapist. Your therapist will come in on a schedule and respond. It’s easier than waiting a week to remember what to talk about, and you won’t have to rearrange your lives or hire a babysitter.
Couples therapy is available for $99/week (billed as $396 monthly) or $89/week (billed $1068 every 3 months).
When will the therapist respond to me?
Because our therapists are real people who have multiple clients, families, lives, etc. (just like you and me), each therapist is a little different.
Usually the therapist will respond once or twice a day.
Other users like to set up a specific time once each week with their therapist so that they can message each other in real time (sort of like a face-to-face session would be).
The best thing to do is talk to your therapist about your schedule and your needs, and see what will work best for both of you.
How does Guaranteed Response Time work?
Talkspace’s “Guaranteed Response Time” helps you know when you can expect a reply from your therapist.
When you’re ready to hear from your therapist, just let them know by using the “Reply-By” button in your therapy room. You will see the time period in which your therapist is expected to respond (based on their time zone and working hours). Your therapist is also notified that you’re expecting a response, and will respond to you via text, video, and/or audio message during this set period.
Provider Response Times
All Talkspace therapists have a set schedule of at least 5 days a week to check in with clients during morning or evening response times. Expected reply-by times are based on this schedule and therapist’s timezone. Here’s how it works:
Morning Response Times on Designated Work Days
You make a Reply By request before 6:00 a.m. - expect a response from your Provider by 12:00 p.m.
You make a Reply By request between 6:00 a.m. - 11:00 a.m. - expect a response from your Provider by 5:00 p.m.
You make a Reply By request between 11:00 a.m. - 4:00 p.m. - expect a response from your Provider by 9:00 p.m.
You make a Reply By request after 4:00 p.m. (and before 6 a.m.) - expect a response from your Provider by 12:00 p.m. the next working day.
Evening Response Times on Designated Work Days
You make a Reply By request before 9:00 a.m - expect a response from your Provider by 4:00 p.m.
You make a Reply By request between 9:00 a.m. - 2:00 p.m. - expect a response from your Provider by 8:00 p.m.
You make a Reply By request between 2:00 p.m. - 7:00 p.m. - expect a response from your Provider by 12:00 a.m.
You make a Reply By request after 7:00 p.m. (and until 9:00 a.m.) - expect a response from your Provider by 4:00 p.m. the next working day
What happens if my therapist misses a Guaranteed Response Time?
Your therapist is working hard to help you on your therapeutic journey, but occasionally they may not reply by the expected time. If your provider has exceeded the expected response time, you’ll be able to grant an extension, or continue waiting for their reply. With each additional request, your therapist will be re-notified and the expected reply-by time will be updated. Should your therapist exceed the expected response time again that week, the reply-by button will update to provide you with additional options to best suit your needs.
What should I expect from the Guaranteed Responses?
If a provider has responded thoroughly via text or media message by the expected response time, your Guaranteed Response Time is considered satisfied. You are guaranteed to receive at least one meaningful therapist response for each request period.
How do I contact Talkspace?
We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ.
For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com.
We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible.