About our service
What is Talkspace about?
Talkspace makes therapy available and affordable for all. Our mission is to provide more people with convenient access to licensed therapists who can help those in need live a happier and healthier life.
We are not trying to replace in-office therapy. Many people prefer that, which is fine. We created Talkspace so more people could benefit from therapy and overcome their day-to-day challenges in a stigma-free environment.
With Talkspace, you can send a therapist text messages, audio messages, as well as picture and video messages in a private, text-based chat room. Talkspace stands out because of the affordability and convenience it provides.
How can Talkspace improve my life?
We have over 1,500 licensed therapists, many of whom are trained in multiple areas of expertise. We have helped people with the following and more.
- Eating Disorders
- PSTD (Post Traumatic Stress Disorder)
- LGBT Issues
- Relationships (Family or Friends)
I’m a parent/guardian of a teen using Talkspace. Can I talk to my teen’s therapist and access information about their progress?
Yes, but keep in mind that the majority of U.S. states will require your teen to grant consent for their information to be shared with you. In addition, your teen will need to provide their therapist with your name and phone number. Due to HIPAA privacy concerns, we require any exchange of private information to happen via phone.
Of course, your teen can also share their therapy room transcript directly with you, if they are comfortable, which eliminates the need for an explicit records request. If you have any questions about this process or the legal requirements therein, never hesitate to contact Customer Support!
I’m a parent/guardian of a teen interested in starting Talkspace therapy. How do I grant them consent?
We’re so glad that your teen is interested in starting with Talkspace. If your teen is a minor in a state that requires parental/legal guardian consent for starting therapy, we require you to affirm your consent both via video message (verbally) and text message on the Talkspace app, in the presence of your teen. Our Consultation Therapists and our Customer Support team can provide more detail about the step-by-step requirements for this process.
Can a minor sign up for Talkspace?
Yes! As of September 17, 2018, Talkspace has expanded its reach to include therapy for adolescents ages 13-17. We’re excited to extend our current services to this important population.
Talkspace has taken all legal requirements into consideration to support this new offering. Each U.S. state has different requirements regarding what age necessitates parental consent to start therapy, and whether the therapist can disclose information to the parent/guardian without the adolescent’s consent. The vast majority of U.S. states require parental/guardian consent for a teen to enter into therapy, and do not allow therapists to share information with a teen client’s parent/guardian without a signed release. All Talkspace therapists have familiarized themselves with the rules of their respective states.
Note that there are specific exceptions to consent that vary by state, such as being an emancipated minor. If you believe that one of these exceptions might apply to you, please contact Customer Service.
Is Talkspace covered by insurance?
Talkspace now partners with a number of U.S. health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits. For more information regarding eligibility please contact your insurance provider.
If Talkspace is not covered by your insurance, it may be helpful to know that some Talkspace customers use a normal credit card or PayPal for their subscription and then submit the bill to their Flexible Spending Account (FSA).
Do you offer Couples Therapy?
Yes. With Couples Counseling you and your partner will share the same therapist. The flexibility of Talkspace on your phone or web browser means you won’t have to find time for both of you to visit the therapist’s office. You and your partner can sign in to a shared private room whenever and share your experiences with your therapist. Your therapist will come in on a schedule and respond. It’s easier than waiting a week to remember what to talk about, and you won’t have to rearrange your lives or hire a babysitter.
Couples therapy is available for $79/week (billed as $316 monthly) or $71/week (billed $852 every 3 months).
What if I don’t really like typing everything out?
If you do not wish to type out messages, we’ve made it easy for you to create audio, video and picture messages.
Learn more about the different ways you can message your therapist at Talkspace.
When will the therapist respond to me?
Because our therapists are real people who have multiple clients, families, lives, etc. (just like you and me), each therapist is a little different. Usually the therapist will respond once or twice a day. Other users like to set up a specific time once each week with their therapist so that they can message each other in real time (sort of like a face-to-face session would be). The best thing to do is talk to your therapist about your schedule and your needs, and see what will work best for both of you.
Can I use Talkspace if I am outside of the USA?
Absolutely! Talkspace is available to people who are outside of the United States. Please remember that our prices are in US dollars and most of our therapists reside in US time zones.
How do I contact Talkspace?
We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ.
For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com or call (516) 847-5432. We will respond to most questions within the same business day.
We hope our Customer Care team will be able to resolve your issue.
If you want to file a formal complaint with Talkspace, please complete this form.