• How do I cancel my account?

    You can cancel your account at any time through your Talkspace settings.

    Through the web: 

    • Log in through our website directly at www.talkspace.com using a web browser
    • Find your username located on the top left corner of the screen
    • Click on it and scroll down to “Manage subscription”
    • From here you will be taken to a screen where you can do the following
      • Change your therapist
      • Pause therapy
      • Change plans
    • Click on “Change plan” 
    • You will be taken to a screen where you can review and change your current subscription plan
    • Scroll to the bottom of the page and click on “Cancel Subscription” 
    • You will then be asked a series of questions about your experience 
      • Don’t hesitate to contact our support team if there’s anything we can do to help! 
    • Make sure you press “submit” to complete your request 
      • Your account will then cancel at your next renewal date. 

    Through the iOS app: 

    • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
      • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
    • From here you’ll be taken to the “Settings” page
    • Tap on “Manage subscription” 
      • If you have multiple subscriptions you will be directed to choose one
    • You’ll then be taken to a screen where you can manage your current subscription, from here you can:
      • Change your therapist
      • Pause therapy
      • Change plan
      • End Therapy 
    • Click on “End Therapy” 
    • Click on "Cancel" 
    • You will then be asked a series of questions about your experience 
      • Don’t hesitate to contact our support team if there’s anything we can do to help! 
    • Make sure you press “submit” to complete your request 
      • Your account will then cancel at your next renewal date. 

    Through the Android app:

    • Log into the Talkspace app with your email address and password
    • Once logged click into your private room with your therapist. 
    • Once in your room, select the icon in the top right corner of the screen
    • Once you're on this screen select "Stop renewal" which will guide you through a couple of quick steps to submit your request 

    Change of heart? If you’d like to continue therapy you can follow the same steps as above until you get to the “manage subscription” page. At the bottom of the screen you should see “Undo cancellation”. Tap on this button and press “continue” on the next screen to reactivate your subscription. 

  • How do I pause/freeze/hold my subscription?

    You can place your Talkspace subscription on a 30-day hold at any time by following the steps below. 

    Through the web: 

    • Log in through our website directly at www.talkspace.com using a web browser
    • Find your username located on the top left corner of the screen
    • Click on it and scroll down to “Manage subscription”
    • From here you will be taken to a screen where you can do the following
      • Change your therapist
      • Pause therapy
      • Change plans
    • Click on “Pause therapy” 
    • You will then be taken to a page where you can set yourself on hold for 30 days
      • If you need to restart your therapy before the 30-days are up you can do so by following the same steps! 

    Through the iOS app:

    • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
      • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
    • From here you’ll be taken to the “Settings” page
    • Tap on “Manage subscription” 
      • If you have multiple subscriptions you will be directed to choose one
    • You’ll then be taken to a screen where you can manage your current subscription, from here you can:
      • Change your therapist
      • Pause therapy
      • Change plan 
    • Tap on “Pause therapy” 
    • You will then be taken to a page where you can set yourself on hold for 30 days
      • If you need to restart your therapy before the 30-days are up you can do so by following the same steps! 

    Note: We will update this page when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

  • How do I sign up for therapy?

    Signing up for Talkspace is easy!

    Simply go to our homepage or download our mobile app (iOS or Android).

    You will then enter your email address, create a password and unique username to login.

    After that, you’ll be taken to your private room where you will begin.

    You will first be greeted by one of our agents or therapists who will chat with you and give you a good idea of what Talkspace can do for you. They will discuss our various plans and help match you with a Talkspace therapist who can help you.

  • How can I upgrade/downgrade my plan?

    When you make changes to your Talkspace plan, please keep in mind the below information:

    • The changes take effect immediately. If you are switching to a plan with a different billing cycle (i.e. Monthly to Quarterly) your new subscription period will begin immediately as well
    • Upgrading: If you are upgrading your plan, you will be charged the difference of the updated subscription
    • Downgrading: If you are downgrading your plan, this will result in a credit on the account, which will be applied to the balance on your next subscription renewal
      • If downgrading from a plan with live session credits: Any remaining sessions with be transferred into a credit that will be applied towards your next charge

    You can change your subscription from your Talkspace settings using the following steps:

    Through the web: 

    • Log in through our website directly at www.talkspace.com using a web browser
    • Find your username located on the top left corner of the screen
    • Click on it and scroll down to “Manage subscription”
    • From here you will be taken to a screen where you can do the following
      • Change your therapist
      • Pause therapy
      • Change plans
    •  Click on “Change plan” 
    • You will be taken to a screen where you can review and change your current subscription plan
    • Select the plan you’d like to switch to
    • Click “change plan” 
    • You're all set!

    Through the iOS app:

    • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
      • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
    • From here you’ll be taken to the “Settings” page
    • Tap on “Manage subscription” 
      • If you have multiple subscriptions you will be directed to choose one
    • You’ll then be taken to a screen where you can do the following
      • Change your therapist
      • Pause therapy
      • Change plans 
    • Click on “Change plan” 
    • You will be taken to a screen where you can review and change your current subscription plan 
    • Select the plan you’d like to switch to
    • Click “change plan”
    • If the change is successful, you will be taken to a confirmation page

    Note:  We will update this page when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

  • How can I update my payment information?

    You can update your payment information by following the steps below:

    Through the web: 

    • Log in through our website directly at www.talkspace.com using a web browser
    • Find your username located on the top left corner of the screen
    • Click on it and scroll down to “Account details”
    • On the bottom of the  “Account details” page you will see a “Payment” section. Click on the green “Update” button
    • From here you will be taken to a screen where you can update your payment information 
    • When you’re finished, press “Save” 

    Through the iOS app: 

    • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
      • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
    • From here you’ll be taken to the “Settings” page
    • Then tap on “Account details” 
    • At the bottom of the “Account details” screen you should see your payment details. Then click the green “update” button to the right of your card information
    • You will then be taken to a page where you can update your payment details
    • Make sure to press “save” when you’re finished!  

    Note:  We will update this page, when this feature becomes available on Android devices. If you do not have an iOS device you will need to log into the web version of the Talkspace site to make changes to your account.

  • How do I enter my credit card information if I am from outside the USA?

    You can enter your international postal code from the desktop web site. Please login to Talkspace.com via a computer web browser to sign up using a credit or debit card from outside the USA.