• What is Talkspace about?

    Talkspace makes therapy available and affordable for all. Our mission is to provide more people with convenient access to licensed therapists who can help those in need live a happier and healthier life.

    We are not trying to replace in-office therapy. Many people prefer that, which is fine. We created Talkspace so more people could benefit from therapy and overcome their day-to-day challenges in a stigma-free environment.

    With Talkspace, you can send a therapist text messages, audio messages, as well as picture and video messages in a private, text-based chat room. Talkspace stands out because of the affordability and convenience it provides.

  • How can Talkspace improve my life?

    We have thousands of licensed therapists, many of whom are trained in multiple areas of expertise. We have helped people with the following and more.

    • Anxiety
    • Addiction
    • Depression
    • Eating Disorders
    • PTSD (Post Traumatic Stress Disorder)
    • LGBT Issues
    • Relationships (Family or Friends)
  • How much does Talkspace cost?

     

    Talkspace is a subscription therapy service. All of our subscriptions are automatically charged on a monthly basis. There are no contracts whatsoever and you can cancel your plan anytime.

    Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: 

    • Unlimited Messaging Therapy Plus
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed Monthly: $260 
        • Billed Quarterly: $708 every three months
        • Billed Biannually: $1248 every six months 
    • Unlimited Messaging Therapy Premium
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
      • 1 Live session per month (30 minutes each)
        • Billed Monthly: $316 
        • Billed Quarterly: $852 every three months
        • Billed Biannually: $1512 every six months 
    • Unlimited Messaging Therapy Ultimate
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
      • 4 Live sessions per month (30 minutes each)
        • Billed Monthly: $396 
        • Billed Quarterly: $1068 every three months
        • Billed Biannually: $1896 every six months 

    We also offer Talkspace for couples and teens! 

    • Talkspace Couples Therapy
      • Includes Text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed Monthly: $396
        • Billed Quarterly: $1068 every three months
    • Talkspace Teens Therapy (for ages 13 - 17) 
      • Includes text, video & audio messaging, therapist responds daily, 5 days per week
        • Billed monthly: $260 

    Live Video Sessions can be added a la carte for $65 per 30-minute session. 

     

    Through your employer or insurance plans:

    Talkspace also partners with a number of health plans to provide online therapy to employees through employee assistance programs (EAP) and behavioral health benefits.

    Contact your benefits department or call the member services on the back of your insurance card to see if you qualify for this benefit.

     

    Additional Programs: 

    1. How much does Talkspace Insomnia therapy cost?
    2. How much does Talkspace Psychiatry sessions cost? 
  • Do you offer a free trial?

    To keep prices affordable, we are not able to offer a free trial. We do, however, offer a free initial consultation where you can chat with a Matching Agent who will give you a good idea of how Talkspace works.

  • What happens during the free consultation?

    During your initial consultation, the Matching Agent will chat with you long enough to understand the reasons why you came here, give you a good idea of what Talkspace can do for you and help match you with a therapist.

  • Will I choose my therapist myself?

    A key part to providing you with effective therapy is our matching process. We are careful to find the best match, since the experience is different than simply picking someone out of a directory. We know the client-therapist relationship is very important, so this matching process is a service we are proud to provide at Talkspace.

    During your initial consultation, you will be asked a few simple questions so the agent can gather some information about you and — based on their training and experience — use that information to match you with a therapist who they think is best able to help you.

  • Once I sign up for therapy, will I have the same therapist?

    Absolutely! Your therapist will personally work with you throughout all the days and weeks you are at Talkspace.

  • How do I re-enroll if I canceled my account a while ago?
    • Just log in to Talkspace using your original email & password
    • Then choose and enter the room you would like to re-activate
    • At the top of the room you should then see a banner that reads "Resubscribe to continue therapy"
    • We will then check to see if you want to continue with your old therapist (if they are available) or if you'd like to start with a new therapist. Once you make your choice and have subscribed to a plan, you can get started right away.
  • Can I purchase Talkspace for a loved one?

    Absolutely — if you would like to purchase Talkspace for someone you care about, we’ve made the process easy for you. Just visit our gifting page to learn more.

  • Can a minor sign up for Talkspace?

    Yes! As of September 17, 2018, Talkspace has expanded its reach to include therapy for adolescents ages 13-17. We’re excited to extend our current services to this important population.

    Talkspace has taken all legal requirements into consideration to support this new offering. Each U.S. state has different requirements regarding what age necessitates parental consent to start therapy, and whether the therapist can disclose information to the parent/guardian without the adolescent’s consent. The vast majority of U.S. states require parental/guardian consent for a teen to enter into therapy, and do not allow therapists to share information with a teen client’s parent/guardian without a signed release. All Talkspace therapists have familiarized themselves with the rules of their respective states.

    Note that there are specific exceptions to consent that vary by state, such as being an emancipated minor. If you believe that one of these exceptions might apply to you, please contact Customer Service.

  • Can I use Talkspace if I am outside of the USA?

    Absolutely! Talkspace is available to people who are outside of the United States. Please remember that our prices are in US dollars and most of our therapists reside in US time zones.