Sometimes it's helpful to talk something through instead of typing it out! With live video sessions, you're able to connect face-to-face (virtually) with your provider. Each subscription comes with a set amount of live video sessions per month. If you feel like you need an extra session, more can be purchased a la carte!

The Live Scheduler is available on:

• Web
• iOS
• Android

For pricing information or schedule a live video session with your provider, please visit:

• How much does Talkspace cost?
• How do I schedule a live video session with my provider?

You can make changes to your account details by following the steps below:

1. Log into your account on www.talkspace.com.
2. Click on your username located on the top left corner of the screen.
3. Scroll down to Account Details.
4. Click on Change Nickname, Change Email, or Change Password.
5. Update your information and press Save.

1. Log into your Talkspace iOS app.
2. Click on the gear wheel () at the top-right corner of the page.
   • If you are in the chatroom, click on the green arrow () at the top-left to return to the Rooms page and locate the gear wheel.
3. Now on the Settings page, scroll down and click Account Details.
4. Click Change Nickname, Change Email, or Change Password.
5. Update your information and press Save.

Before Changing Providers  Because we want you to experience the full therapeutic benefit, we ask that you give your current provider a chance as it may take some time to get to know them. But occasionally, you may feel your provider is not a good fit and we want to make sure that you get the best possible care. 

It’s easy to request another provider through your Account page, just follow the steps below: 

1. Log into your account at www.talkspace.com.
2. Click on your username located on the top left corner of the screen.
3. Scroll down to Manage Subscription.
4. Click on Change Your Provider.
   • On this screen, you can also:
     • Pause therapy
     • Change plans
5. Review your matches and Select a provider.
   • If you’re not happy with the options presented, click Get Matched Again.
6. Click Continue to confirm your match.

1. Log into your Talkspace iOS app.
2. Click the gear wheel () at the top-right corner of the page.
   • If you’re currently in your chatroom, you'll need to click the green arrow () at the top-left to return to the Rooms page and locate the gear wheel.
3. Now on the Settings page, scroll down and click Manage Subscription. 
   • If you have multiple subscriptions, you'll be prompted to select one to edit.
4. In the manage subscription screen, click on Change Your Provider.
   • On this screen you can also:
     • Pause therapy
     • Change plans 
5. Click on View Profile for more information about the providers.
   • Press the green arrow  ()  at the top left corner if you'd like to go back and review your other matches.
6. Click Choose Provider to confirm your match.

1. Log into your Talkspace App.
2. Select the menu icon, three lines on the left side of the screen, or slide to the right where you can select My Account or Settings.
3. On the My Account or Settings page, select Change Provider.

Scheduling live video sessions with your provider is easy! Here's how to do it:

1. Log into your account on www.talkspace.com.
2. Once logged in, scroll down to the Therapy Tools section on the left side of the screen.
   • If you are in your chatroom, click on the 4 icons () at the top right corner of the screen, and skip to step 4.
3. Under Therapy Tools, click on Live Video Sessions.
   • From there, you will be able to select a provider.
4. On the Room Details page, click on Book A Session.
   • If you do not have a session credit available, you will have the option to purchase one.
5. Complete the process by selecting a session length and an available time and date.

1.  Log into your Talkspace iOS app. 
   • If you haven't already, please also make sure your app is up to date. 
2. Once logged in, scroll down to the Tools section.
   • If you are in your chatroom, click on the 4 icons () at the top right corner of the screen, and skip to step 4.
3. Under Tools, click on Live Video Sessions.
   • From there, you will be able to select a provider.
4. On the Room Details page, click on Book A Session.
   • If you do not have a session credit available, you will have the option to purchase one.
5. Complete the process by selecting a session length and an available time and date. 

Please try our general troubleshooting tips if the above steps do not work.

Unused live video sessions do not roll over month to month. If your plan includes live sessions, you will have to use them within the subscription month. 

Please follow the steps below to adjust your email and app notifications:

1. Log into your account on www.talkspace.com.
2. Click on your username located on the top left corner of the screen.
3. Scroll down to Notifications.
   • From there, you can adjust your Talkspace notification settings. 

1. Log into your Talkspace iOS app.
2. Click the gear wheel () at the top-right corner of the page.
   • If you’re currently in your chatroom, you'll need to click the green arrow () at the top-left to return to the Rooms page and locate the gear wheel.
3. Now on the Settings page, scroll down and click Notifications. 
4. From here you can adjust notification settings, including:
   • Account updates
   • New Messages
   • Session reminders 
   • Marketing communications
   • Read receipts

Please make sure notifications are turned on via your mobile device or tablet's global settings.

To enable notifications for the Talkspace app, please follow the instructions below:

• Go to the Settings icon on your Android device: Settings > Apps & Notifications > See All Apps > Notifications.
• Please make sure notifications for Talkspace are enabled.

• Go to the Settings icon on your Apple device: Settings > Notifications > Talkspace.
• Please make sure notifications for Talkspace are enabled.

If you are having trouble logging into your account, please ensure you are entering your email address and password correctly. You may also need to check that the email address entered is the same one you used to sign up with.

If you've checked these and find you would still like to reset your password, go to https://app.talkspace.com/forgot-password, enter the email address linked to your account and click Request Password Reset. You will be sent an email with instructions on how to reset your password.