• How do you protect my privacy?

    At Talkspace, your privacy and safety are always the first consideration. We go to great lengths to ensure that you and your data are kept safe and confidential. Our technology is fully HIPAA-compliant, and your safety is our #1 priority.

    All chat data is encrypted on our servers, as well as all communication between our software and the servers. The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. Additionally, our iOS app uses Touch ID and Face ID on enabled devices.

    For more details, read our Privacy Policy.

  • Am I able to delete my chat transcript?

    Because Federal Law requires providers to keep records on file for a specific period of time, chat dialogues cannot be deleted. We do understand the desire to remove personal information and we are able to close your account so that it can no longer be logged into by anyone.

    For more information about this and other policies regarding your privacy at Talkspace, please check our Privacy Policy.

  • Can I share my Talkspace prescriber’s notes with my in-person therapist and/or primary care provider, off platform?

    Yes, you can work directly with your Talkspace prescriber to share notes with any off-platform provider.