We know that things come up and plans can change. To help ensure that available session times can be used by other members who need them, we ask that any changes to your live session be made at least 24 hours in advance.
If you miss a session or make changes, such as canceling or rescheduling, less than 24 hours before the scheduled time, you may be charged a fee or lose a session credit. We won’t be able to refund the fee or restore the session credit in these cases.
For more information about the policy specific to your plan, whether you pay out of pocket, use insurance, or receive other types of coverage, please log in to your account and refer to the relevant article below based on how you receive services: