At Talkspace, privacy and safety are our #1 priority. We deploy a variety of techniques to ensure that you and your personal information are always kept safe and confidential.
To protect confidentiality according to HIPAA, we require all users to create a unique nickname during the registration process, which is only shared with their therapists. You can determine whether you want your provider to address you by your first name or nickname during consultation.
Talkspace will not share or disclose your personal information to anyone, including your organization and other 3rd parties if you sign up through them. However, we do require every user to submit emergency contact information, which is only utilized according to safety and reporting mandates.
We do not sell protected health information (PHI), which includes medical history, diagnoses, transcripts, and any other documentation held in medical records, to anyone.