At Talkspace, privacy and safety are our #1 priority. We deploy a variety of techniques to ensure that you and your personal information are always kept safe and confidential.
Talkspace provides services similar to those a client would receive when going in-person to a therapist’s office. Our technology is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We conduct annual assessments to ensure we are compliant with current HIPAA and related health care standards. All data on our servers, as well as all communication that happens between our software and the servers, is encrypted.
Talkspace will not share or disclose your personal information to anyone, including your organization and other 3rd parties if you sign up through them. However, we do require every member to submit emergency contact information, which is only utilized according to safety and reporting mandates.
We do not sell protected health information (PHI), which includes medical history, diagnoses, transcripts, and any other documentation held in medical records, to anyone.
Our payment system is up to date with leading industry standards. All personal information is maintained and secured by a national payment processor. We never store any personal financial information.
For more details, read our Privacy Policy.