1. Talkspace Help Center
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  3. Security and Privacy

Is Talkspace safe, secure, and confidential?

At Talkspace, privacy and safety are our #1 priority. We deploy a variety of techniques to ensure that you and your personal information are always kept safe and confidential.

Personal Health Information Personal Payment Information
Our technology is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All data on our servers, as well as all communication that happens between our software and the servers, is encrypted. For extra security, Talkspace allows members to enable two-factor authentication (2FA) in addition to their password at login. Members using the Talkspace app have the additional option of adding a passcode, which is required each time the app is accessed. Our iOS app also uses Touch ID and Face ID on enabled devices.

To protect confidentiality according to HIPAA, we require all users to create a unique nickname during the registration process, which is only shared with their therapists. You can determine whether you want your provider to address you by your first name or nickname during consultation.

While Talkspace will not share your information with anyone, including your organization if you sign up through them, we do require every user to submit emergency contact information, which is only utilized according to safety and reporting mandates.

For more details, read our Privacy Policy.

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