To update or remove your personal information, or to delete your account, please complete the appropriate data request form below. This helps ensure your data and account are managed in accordance with privacy laws such as the General Data Protection Regulation (GDPR) and applicable US state laws.
Which data request form to fill out?
There are two forms you can fill out, depending on your needs.
- Examples of when to use the Data Subject Rights Request Form
- To access the personal data that Talkspace holds about you.
- To correct inaccurate or incomplete personal information.
- To object to the processing of your personal data for certain purposes.
- To restrict the processing of your data in specific circumstances.
- To receive a copy of your data in a portable format (data portability).
- To request the erasure (deletion) of all your personal data.
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Examples of when to use the Data Information Removal or Deletion Form
- To remove marketing or advertising data.
- To delete chat histories with your provider (note: your medical records will still be retained due to healthcare regulations).
- To delete your account and remove associated notifications/messages.
If you are an international user, submitting this form will initiate additional steps to comply with your local data protection laws.
For more information about your data rights under the GDPR or the California Privacy Rights Act (CPRA), please refer to Talkspace’s privacy policy.
Where and how to submit the completed form?
Once you have filled out the appropriate data request form, email your submission to privacy@talkspace.com. Please make sure to attach both of the following:
- The completed data request form.
- A copy of your photo ID.
If you have any questions about your request, simply reply to your original email to follow up.