Try the following if you're having trouble logging into your Talkspace Go account:
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Ensure you’re logging into the correct platform.
At Talkspace, we offer two distinct platforms—Talkspace and Talkspace Go—each designed to meet different mental wellbeing needs. While they are separate platforms, they use the same login credentials if you registered with the same email address.
If you recently updated your password on one platform, it will apply to both. Please make sure you're logging into the right platform and use the updated password.
- To log into Talkspace Go (Self-guided app): Download the Talkspace Go app from the Apple App Store or Google Play Store, and log in directly through the app.
- To log into Talkspace (1-on-1 provider experience): Log in at www.talkspace.com or through the Talkspace app (available on the Apple App Store or Google Play Store). If you need more help with logging in, refer to this article for more assistance: I’m Having Trouble Logging Into My Talkspace Account.
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Reset Your Password.
IMPORTANT: If you use the same email address for both Talkspace and Talkspace Go, resetting your password in one app will affect both.There are two ways to reset your Talkspace Go password if you've forgotten it:
- Via the reset link: Click here to reset your password.
- Via the Talkspace Go app: Tap Forgot password? within the app.
Once you enter your email address, a reset link will be sent to you. This link will be valid for 60 minutes.
Can’t find the password reset email in your inbox? Try the following:
- Wait 1-2 minutes in case there is a slight delay in email delivery.
- Check your spam and promotions folder for an email with the subject: Reset your Talkspace password.
- Double-check that you've entered the correct email address.
- Ensure that emails from team@talkspace.com aren't blocked. If you use a work email, please check with your workplace to clear any potential blockages. Once you’re back in, you can update your email address to a personal one.
If you’re still unable to log in to your Talkspace Go account, please contact Talkspace Go Support at go-support@talkspace.com for further assistance.