Match with a Provider

If you find a specific provider you’d like to work with, our Support team can help match you—just reach out after creating your account and include the provider’s first and last name.

To learn more about this process, visit Find a Provider Using the Talkspace Directory.

At Talkspace, we prioritize your preferences when connecting you with a provider in our network. During the sign up process or when changing providers, you'll be asked about your preferences, which include:

• Desired focus areas for therapy.
• Primary state of residence. If you travel frequently, discuss your travel plans with your provider to determine whether they’re a right fit for you. If you find yourself spending an entire season or a significant amount of time in a second home or state, consider requesting a provider who is licensed in both states.
• Gender preference for a provider.
• Preferred language (subject to provider availability in your state of residence).
• Talkspace coverage. Our matching process ensures that the provider options you see are covered by your health plan benefits.

While we strive to accommodate your preferences, there are factors that we do not use in the matching process, including: 

• Provider's self-identifying characteristics (e.g., religious beliefs, sexual orientation). 
• Provider's specific certifications. 
• Provider's years of experience in a particular focus area.
• Provider's availability for live sessions (this can be discussed after matching).

Please note, our Support team is unable to provide a list of which providers are in-network before you begin service. Check with your health plan to see if Talkspace is in-network and learn about any out-of-pocket expenses. Once confirmed, you can register under your coverage or apply it to an existing account. We'll then match you with a provider under your plan.

The matching process, facilitated by our proprietary matching algorithm, typically takes around 48 hours on average!

When you update your coverage or switch payment methods, you'll typically be able to continue working with the same provider as long as they have availability.

If you have major changes to your coverage, move to a new state, or add a service your current provider doesn't offer, you may be matched with a new provider. Additional factors are outlined in our Change Provider guide.