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Get help with your Talkspace account
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Existing Members If you’re an existing Talkspace member, contacting us from your account is the fastest and most secure way to get support.
If an automated response doesn’t fully resolve your issue, we'll try our best to follow up within 2 business hours. |
Potential Members or Third Parties Use the Client Support form to receive sign up assistance or answers to FAQs.
Note: Existing Talkspace account holders should follow the instructions to the left for the quickest assistance. |
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Prefer messaging us live? Open the chat widget on the bottom right of the page to start a conversation with us. Available Mon to Fri, 9am to 5pm EST. |
Prefer to speak directly? Contact our Support Team at +1 (888)-846-4821 Available Mon to Fri, 9am to 5pm EST. Note: Phone support is currently limited, we apologize for extended wait times. |
How to view replies from SupportWhen our Support team responds to your request, you'll receive an email with the subject line "Log In to View our Response..." Click the link to view and reply to your support request: If the link in your email isn't working, you can still access your support tickets page:
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Help from the upper left of your screen then select View my tickets.Looking for a different team?
If you're a Talkspace member, use the methods above to get support. Member support inquiries sent to the email addresses below will not receive a response.
| Looking to verify employment of a Talkspace provider or clinician? | Send an email to provider-peopleops@talkspace.com. |
| Contacting from an insurance company regarding claims or billing? | If you're an insurance company representative, reach out to revenuecycle@talkspace.com. |
| Partnership requests | Visit business.talkspace.com/demo. |
| Press inquiries | Email press@talkspace.com. |