Talkspace providers don't use AI to conduct sessions or to write therapeutic responses in asynchronous messaging.
They may use proprietary Talkspace AI tools, such as Smart Notes, to reduce the time spent on manual documentation required for insurance claims. This allows them to focus more on therapy sessions. They may also use Smart Insights to quickly understand a member's situation before a session, and Talkcast, a personalized podcast that helps summarize key takeaways from therapy.
These tools are optional, and providers can choose whether or not to use them.
Every Talkspace provider is trained in the safe and responsible use of AI, ensuring that the human connection and therapeutic relationship remain at the core of care.