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Talkspace Client Support
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Existing Members Reaching out from your account ensures the confidentiality of your information and expedites assistance from our support team.
If the initial response doesn't fully address your issue, our team will follow up within 2 business hours. |
Potential Members or Third Parties Use the Client Support form to receive sign up assistance or answers to FAQs.
Note: Existing Talkspace account holders should follow the instructions to the left for the quickest assistance. |
How can I view responses from the Support team?When our Support team responds to tickets from our members, an email with the subject line "Log In to View our Response..." is sent, directing you to log in and view the response. ^ If the included link is not working for you:
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Help in the upper left corner, then tap View my tickets to view your My tickets page (shown below).Other Ways to Contact Client Support
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Prefer messaging us live? Open the chat widget on this page to start a conversation with us, available Mon to Fri, from 9am to 6pm EST. |
Prefer to speak directly? Contact our Support Team at +1 (888)-846-4821 We're available M-F, 9am to 5pm EST. Please note, phone support is limited at this time. We apologize for any extended wait times. |
Contacting Other Talkspace Teams
If you're a Talkspace member looking for support, please use the methods listed above to contact our support team.
***Member support inquiries sent to the email addresses below will not receive a response.***
| Looking to verify the employment of a Talkspace provider/clinician? |
Send an email to provider-peopleops@talkspace.com. |
| Contacting from an insurance company regarding claims or billing? |
If you're an insurance company representative looking to speak with our team, send an email to revenuecycle@talkspace.com for assistance. |