You've come to the right article if you're curious about using Talkspace beyond the borders of the United States!
Yes, you can access Talkspace internationally with a reliable internet connection and that you're not in a country that blocks VoIP services or Talkspace IP addresses.
Here are some considerations:
- Psychiatry: Talkspace psychiatry services are not available outside the US; our psychiatric providers can't provide medication or refills internationally.
- Provider Matching: You'll be matched with a provider authorized to practice in your jurisdiction. Most providers operate on US time zones.
- Currency: Billing defaults to USD ($), unless your local currency is GBP (£).
- Connectivity: Ensure your location doesn't restrict VoIP apps to maintain access to the platform.
Access to your Talkspace services while traveling depends on both your destination and how you're accessing the service (through coverage or by paying out-of-pocket). Knowing this can help you keep your care on track and avoid any payment or claims issues.
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Destination Considerations for All Members
If you're traveling to a country on the Voice over Internet Protocol (VoIP)-blocking list, your ability to access Talkspace may be restricted, regardless of how you access the service. This is because our platform relies on a secure internet connection for messaging and live sessions.
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Talkspace Access Based on Your Coverage
If you use health insurance or Employee Assistance Program (EAP) coverage for Talkspace, you can’t have sessions while traveling at this time. Please reschedule any sessions before your trip and avoid scheduling new ones during your travel. You can continue once you’re back.
If you use other coverage or pay out-of-pocket, you can usually keep using Talkspace while traveling, as long as your destination doesn't block VoIP and your provider is allowed to continue working with you. Before traveling, confirm this with your provider. If they can’t work with you while you’re away, you can discuss alternatives or switch to a provider licensed in your destination.
Keep in mind that the time zone displayed when scheduling a session aligns with your device's time zone, but in-room notifications, reminders, and message timestamps are based on the time zone you were in when you initially created the account.
If you pay out-of-pocket and expect to lose access while abroad, you may pause your subscription by visiting: How Do I Pause My Out-Of-Pocket Subscription/Plan?
NOTE: Due to licensing regulations, your provider must be authorized to practice in the state or country where you are located. If you plan to be in a different location for an extended period, we'll need to match you with a provider licensed in that area to ensure your care remains compliant. Because of these requirements, Talkspace may not be the best fit for consistent therapy if you travel frequently across state or international lines.