How do I change my provider?

Finding the right therapist is essential to unlocking all of the benefits of therapy. Here is a great article from our blog on How to Find the Right Therapist for you.

In order to experience the full benefit of therapy, we ask that you give your current provider a chance—it may take some time to get to know them. If you still feel your provider is not a good fit, we want to make sure you get the best possible care by being able to switch to a new provider when you feel it's necessary.

Please keep in mind that if you move to a different state, you may need to be rematched with a provider who is licensed in your state.

To request a new provider through your account:

Web Mobile App
  1. Log into your account at
  2. Click on your nickname located on the top-left corner of the screen.
  3. From the dropdown, click on Change provider (same option is available if you click on View payment and plan).
  4. Select the plan you’d like to change provider for.
  5. Answer a series of questions about your preference. 
  6. Review your matches and Select your new provider.
    • If you’re not happy with the options presented, click Get matched again.
  7. Choose your chat history sharing preferences and click Confirm.
    • Once selected, you will not be able to update your sharing preferences.
  8. Click Continue with (provider name) to confirm your match.

Change Provider Image

Click image to enlarge

If you want to work with a previous provider, send us a support request once you've logged in to your account. Be sure to provide us with the provider's first and last name for efficient service. 

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