You can easily add more services—such as couples therapy, individual therapy, or psychiatry—to your account, regardless of the services you’re currently receiving. Just note that couples and individual sessions require separate providers to keep care unbiased.
Here’s a video that guides you through the process of adding new services using your coverage, such as benefits from your health insurance, Employee Assistance Program (EAP), or employer:
Trouble adding a service
If the option to add a service isn't available in your account, visit this guide for tips on how to resolve: No Option to Update Coverage or Add Service in My Account.
If your benefits aren’t being applied correctly to the service you're looking to add, please follow the relevant guide below:
- Unable to Use/Add My Health Insurance Coverage
- Unable to Use/Add Employee Assistance Program (EAP) Benefits
- Unable to Use/Add Benefits from Employers, City Health Departments, and School Districts
Important for EAP Members Seeking Couples Therapy: If you’re using EAP benefits and are eligible for Couples Therapy but are unable to set up the correct service, please don't use or interact in any new therapy room you may have created. Instead, contact our Support team for assistance. For more information on adding Couples Therapy with EAP coverage, see: How to Sign Up for Couples Therapy with EAP Coverage?
Step-by-step guide on how to add a service
- Log in at www.talkspace.com or on the Talkspace app.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Add a service.
- When asked, "What type of service are you looking for?", select the type of service you are interested in adding.
- Online Therapy (Individual Therapy)
- Teen Therapy
- Couples Therapy
- Psychiatry
- Complete the rest of the survey to be matched with a provider and begin services.
Looking to change your therapy subscription plan? Visit How Do I Change, Upgrade, or Downgrade My Therapy Subscription?