Jump to:
- When to update your coverage
- Trouble updating coverage
- Step-by-step guide on how to apply/update your coverage
- How to tell if you have successfully updated your coverage
When to update your coverage
To ensure your sessions are properly billed and covered according to your insurance, EAP, or other benefits, and to continue receiving Talkspace services, it’s important to add or update your coverage information if:
- You have new coverage.
- Your existing coverage has expired, and you want to switch to a self-pay, out-of-pocket subscription.
- Your existing coverage has expired or has been exhausted, and you want to use another form of coverage.
- You signed up with the wrong coverage. After correcting your coverage, be sure to cancel any unused rooms to avoid billing errors and confusion.
Trouble updating coverage
If you run into any trouble with applying or updating your coverage, visit this article for troubleshooting steps: Unable to Update/Apply Coverage or Add Services.
Step-by-step guide on how to apply/update your coverage
| Web |
|---|
- Log into your account on www.talkspace.com.
- Click on Account (
) located on the top-right corner of the screen.
- Click on Update coverage.
- If you don't see this option, click Payment and plan.
- Select the room you'd like to apply coverage for.
- Choose how you'd like you pay: by insurance, out-of-pocket, or through benefits from EAP, employer, school, or organization.
- Answer the questionnaire and provide your coverage details, if applicable.
| Mobile App |
|---|
Update Notice: If the navigation in your app doesn't match the description provided below, please log into your Talkspace app and follow the instructions within the "Web" section. For additional support, please reach out to our Support team.
- Log into your Talkspace app.
-
Click the gear wheel (
) at the top-right corner of the page.
-
If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
-
If you are in the chatroom, click on the green arrow (
-
Now on the Settings page, click on Update my coverage.
- If you don't see this option, click View payment and plan.
- Select the room you'd like to apply coverage for.
- Choose how you'd like you pay: by insurance, out-of-pocket, or through benefits from EAP, employer, school, or organization.
- Answer the questionnaire and provide your coverage details, if applicable.
How to tell if you have successfully updated your coverage
To confirm your coverage has been updated correctly, refer to this article: Where Can I Find Details About My Talkspace Plan, Payment, and Coverage?
After updating your coverage, a new room will be created. Please be sure to use this new room moving forward and don’t worry—you’ll retain access to your past room and any messages shared between you and your provider.
Most of the time, you’ll be able to continue working with the same provider as long as they have availability. In a limited number of cases, you may be rematched with a new provider if your existing provider is unable to continue services due to conflicts with their licensure and your health plan, etc. Visit the Change Provider article for more details on why you might not be automatically matched with the same provider and to find out if you can be rematched with them.