How do I change providers?

Before Changing Providers Since we want you to experience the full benefit of therapy, we ask that you give your current provider a chance—it may take some time to get to know them. If you still feel your provider is not a good fit, we want to make sure you get the best possible care.

To request another provider through your account page:

Through the Web
  1. Log into your account at
  2. Click on your username located on the top left corner of the screen.
  3. Scroll down to Manage Subscription.
  4. Click on Change Your Provider.
    • On this screen, you can also:
      • Pause therapy
      • Change plans
  5. Review your matches and Select a provider.
    • If you’re not happy with the options presented, click Get Matched Again.
  6. Click Continue to confirm your match.
Through the iOS App
  1. Log into your Talkspace iOS app.
  2. Click the gear wheel (gear_wheel.jpg) at the top-right corner of the page.
    • If you’re currently in your chatroom, you'll need to click the green arrow (green_arrow.jpg) at the top-left to return to the Rooms page and locate the gear wheel.
  3. Now on the Settings page, scroll down and click Manage Subscription. 
    • If you have multiple subscriptions, you'll be prompted to select one to edit.
  4. In the manage subscription screen, click on Change Your Provider.
    • On this screen you can also:
      • Pause therapy
      • Change plans 
  5. Click on View Profile for more information about the providers.
    • Press the green arrow  (green_arrow.jpgat the top left corner if you'd like to go back and review your other matches.
  6. Click Choose Provider to confirm your match.
Through the Android App
  1. Log into your Talkspace App.
  2. Select the menu icon, three lines on the left side of the screen, or slide to the right where you can select My Account or Settings.
  3. On the My Account or Settings page, select Change Provider.
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