Before Changing Providers Since we want you to experience the full benefit of therapy, we ask that you give your current provider a chance—it may take some time to get to know them. If you still feel your provider is not a good fit, we want to make sure you get the best possible care.
To request another provider through your account page:
- Log into your account at www.talkspace.com.
- Click on your username located on the top left corner of the screen.
- Under Account, click on Payment and plan.
- Click on Change provider.
- On this screen, you can also:
- Pause therapy
- Change plan
- Stop subscription renewal
- Review your matches and Select a provider.
- If you’re not happy with the options presented, click Get matched again.
- Click Continue with (provider name) to confirm your match.
- Log into your Talkspace iOS app.
- Click the gear wheel (
) at the top-right corner of the page.
- If you’re currently in your chatroom, you'll need to click the green arrow (
) at the top-left to return to the Rooms page and locate the gear wheel.
- Now on the Settings page, scroll down and click Payment and plan.
- If you have multiple subscriptions, you'll be prompted to select one to edit.
- On the payment and plan page, click on Change provider.
- On this page, you can also:
- Pause therapy
- Change plan
- Stop subscription renewal
- Review your matches and Select a provider
- If you’re not happy with the options presented, click Get matched again.
- Click Continue with (provider name) to confirm your match.
- Log into your Talkspace iOS app.
- Click the gear wheel (
) at the top-right corner of the page.
- If you’re currently in your chatroom, you'll need to click the green arrow (
) at the top-left to return to the Rooms page and locate the gear wheel.
- Now on the Settings page, scroll down and click Payment and plan.
- If you have multiple subscriptions, you'll be prompted to select one to edit.
- On the payment and plan page, click on Change provider.
- On this page, you can also:
- Pause therapy
- Change plan
- Stop subscription renewal
- Review your matches and Select a provider
- If you’re not happy with the options presented, click Get matched again.
- Click Continue with (provider name) to confirm your match.