How do I change providers?

Because we want you to experience the full therapeutic benefit, we ask you to give your current provider a chance as it may take some time to get to know him or her. But occasionally, it can happen that someone feels their provider is not a good fit and we want to make sure that you get the best possible care. We are happy to help you.

It’s easy to request another provider through your account page, just follow the steps below. 

Through the web: 

  •  Log in through our website directly at www.talkspace.com using a web browser
  • Find your username located on the top left corner of the screen
  • Click on it and scroll down to “Manage subscription”
  • From here you will be taken to a screen where you can do the following
    • Change your provider
    • Pause therapy
    • Change plans
  • Select “Change your provider”
    • If you have multiple rooms make sure you select the correct room/provider
  • You will be taken to a screen with a series of questions about your provider and experience thus far. 
    • We use this information to help us to improve our network and find you a great match.
  • You will then be presented with a few provider to choose from
  • Review your matches and press “Select” under the provider you’d like to be matched with
    • If you’re not happy with the options presented you can click “get matched again” at the bottom of the page
  • Once you’ve selected a provider you will be taken to a confirmation screen. Click on the “Continue” button to confirm your match. 
  • If the match is successful you will be reassigned to that provider right away

Through the iOS app:

  • Log into your Talkspace iOS app and click on the gear icon located in the top right corner of the page
    • If you’re in your chatroom, click on the green arrow (top left) to return to the “rooms” page and then follow the instructions above
  • From here you’ll be taken to the “Settings” page
  • Tap on “Manage subscription” 
    • If you have multiple subscriptions you will be directed to choose one
  • You’ll then be taken to a screen where you can manage your current subscription, from here you can:
    • Change your provider
    • Pause therapy
    • Change plans 
  • Tap on “Change your Provider” 
  • You will then be prompted to enter your password 
  • Once your password has been entered, you will be asked a series of questions about your provider and experience thus far. 
    • We use this information to help us to improve our network and find you a great match
  • You will then be presented with a few providers to choose from
  • Click on “view profile” for more information about the provider
    • Press the green arrow in the top left corner if you'd like to go back and review your other matches
  • Once you’ve found someone you like you can click “Choose provider” from their profile screen to select them
  • You’ll then receive confirmation of the match. If the match is successful you will be reassigned to that provider right away

Through the Android app:

  •  Log into the Talkspace Android app with your email address and password
  • Once logged into your private room, select the menu icon, three lines on the left side of the screen, or slide to the right to find the menu where you can select "My Account" or "Settings"
  • On the My Account or Settings page select “ Change Provider.”
  • These steps will open a Wizard that will guide you through a couple of quick steps to submit your request. New matches should be posted in your room shortly. 
Was this article helpful?
Have more questions? Submit a request

Articles in this section