In order to experience the full benefit of therapy, we ask that you give your current provider a chance—it may take some time to get to know them. If you still feel your provider is not a good fit, we want to make sure you get the best possible care by being able to switch to a new provider when you feel it's necessary.
Please keep in mind that if you move to a different state, you may need to be rematched with a provider who is licensed in your state.
To request a new provider through your account:
| Web |
|---|
- Log into your account at www.talkspace.com.
- Click on your nickname located on the top-left corner of the screen.
- Under Account, click Payment and plan.
- On the Payment and plan page, click Change provider.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
- On this screen, you can also:
- Pause therapy
- Change plan
- Stop subscription renewal
- Review your matches and Select your new provider.
- If you’re not happy with the options presented, click Get matched again.
- Choose your chat history sharing preferences and click Confirm.
- Once selected, you will not be able to update your sharing preferences.
- Click Continue with (provider name) to confirm your match.
| Mobile App |
|---|
- Log into your app.
- Click the gear wheel (
) at the top-right corner of the page.
- If you are in the chatroom, click on the green arrow (
or
) at the top-left to return to the Rooms page and locate the gear wheel.
- If you are in the chatroom, click on the green arrow (
- Now on the Settings page, scroll down and click Payment and plan.
- On the Payment and plan page, click Change provider.
- For clients with multiple subscriptions/rooms, you'll need to locate the correct room details to update.
- On this page, you can also:
- Pause therapy
- Change plan
- Stop subscription renewal
- Review your matches and Select your new provider.
- If you’re not happy with the options presented, click Get matched again.
- Choose your chat history sharing preferences and click Confirm.
- Once selected, you will not be able to update your sharing preferences.
- Click Continue with (provider name) to confirm your match.
If you want to work with a previous provider, you can email our support team at support@talkspace.com from the email address linked to your Talkspace account for assistance. Be sure to provide us with the provider's name for efficient service.