General Troubleshooting Tips

If you encounter an issue while using the Talkspace app, delete the app from your mobile device and then download it again.

If an issue arises while using the website, log out of your account and then sign back in; this will refresh your room. We also recommend using Google Chrome when viewing the site and clearing your cache periodically. 

If the problem persists, please contact support@talkspace.com with as much information as you can about the issues you are experiencing and the type of device/browser you are using.

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