For technical issues using Talkspace, try the following:
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Check Your Internet Connection Strength Google and Run a quick “speed test” to see if that could be the issue. Often a weak connection can result in slowness or unresponsiveness. Try Different Networks Try accessing the platform using different networks (e.g. work wifi, home wifi, personal hotspot, LTE) and determine which networks aren’t allowing access if possible. |
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Use Chrome We suggest using Google Chrome for the best user experience. If Chrome doesn't work, try a different browser (e.g. Firefox, Safari) |
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This helps to speed up and improve the performance of your device. |
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Try using an incognito window. |
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Try to Login Again Log out of your account and then sign back in. |
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Use the App Version If possible, try using the app version of Talkspace for mobile device. |
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Check Your Internet Connection Strength Google and Run a quick “speed test” to see if that could be the issue. Often a weak connection can result in slowness or unresponsiveness. Try Different Networks Try accessing the platform using different networks (e.g. work wifi, home wifi, personal hotspot, LTE) and determine which networks aren’t allowing access if possible. |
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Ensure You're Using the Latest Version of the App Check the app store to see if there is an update available. If there is, please download the latest version for the best user experience. |
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Redownload the App If your app is up to date, delete the app from your mobile device and then download it again. |
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Try to Login Again Sign out of your account and sign back in. |
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Use the Mobile Web Version If possible, try using the mobile web version of Talkspace. |
If you're still having trouble, email us at support@talkspace.com with as much information as you can about the issue and type of device/browser you are using.