General Troubleshooting Tips

For technical issues using Talkspace, try the following:

Web
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Check Your Internet Connection Strength

Often a weak connection can result in slowness or unresponsiveness.

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Use Chrome

We suggest using Google Chrome for the best user experience.

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Clear Your Cache

This helps to speed up and improve the performance of your device.

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Go Incognito

Try using an incognito window.

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Try to Login Again

Log out of your account and then sign back in.

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Use the App Version

If possible, try using the app version of Talkspace for mobile device.

App
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Check Your Internet Connection Strength

Often a weak connection can result in slowness or unresponsiveness.

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Ensure You're Using the Latest Version of the App

Check the app store to see if there is an update available. If there is, please download the latest version for the best user experience.

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Redownload the App

If your app is up to date, delete the app from your mobile device and then download it again.

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Try to Login Again

Sign out of your account and sign back in.

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Use the Mobile Web Version

If possible, try using the mobile web version of Talkspace

If you're still having trouble, email us at support@talkspace.com with as much information as you can about the issue and type of device/browser you are using.

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